TeamSupport

SEPTEMBER 8, 2020

The full value of customer support can only be realized when you have well-defined processes, metrics, and systems that can help you manage and meet customer expectations and capture the insights learned from each customer interaction. The Value of Customer Support. Support helps customers adopt and apply products.

B2B 64

B2B Customer Support Strategic Value Coaching 64

Talkdesk

OCTOBER 16, 2019

In 2004, the founders envisioned a company that listened carefully to customers and empowered them with technology to achieve their goals faster and more effectively. With clear insight into these important metrics, Cherwell was able to make proper staffing decisions and dramatically increase operational efficiency.

Customer Service 44

Customer Service Contact Center Metrics Analytics 44

Interaction Metrics

JULY 21, 2020

I founded Interaction Metrics in 2004 because I felt like companies weren’t listening. If you have a very large, consistent data set, consider using an AI-based text analytics tool to classify your verbatims. appeared first on Interaction Metrics. Simple requests were rewarded by silence.

Surveys 62

Surveys Feedback B2B Metrics 62

ChurnZero

JUNE 2, 2021

If they stop using it, depending on what the metric is that it’s based on, it’s more volatile. Salesforce started it and they went public in 2004. Optimizing Customer Engagement through Data Infrastructure and Analytics – Learn how to leverage data to improve the customer experience and drive engagement. .

Benchmark 98

Benchmark SaaS B2B B2C 98

Netomi

JANUARY 5, 2022

Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. Dennis Wakabayashi.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98