CSM Magazine

MARCH 24, 2022

It is common knowledge that the retail industry thrives on positive customer interactions and feedback, so when reviewing the ways in which organizations can grow and remain competitive in their field, it is vital to craft plans that revolve around optimizing the customer experience. Increase service and revenue opportunities.

Customer Experience 119

Customer Experience Self service Analytics Upselling 119

Avaya

JANUARY 26, 2018

This EU legislation serves as a much-needed upgrade from the original MiFID, enacted in 2004, and addresses key issues that resulted from the 2008 global financial crisis. Under the 2004 MiFID directive, there was no mandatory requirement to record communications involving client orders. Recording Regulations: Raising the Bar.

Government 51

Government Contact Center Coaching Accountability 51

Interaction Metrics

JULY 21, 2020

I founded Interaction Metrics in 2004 because I felt like companies weren’t listening. I figured if this was happening to me, it was happening to other customers too. Two things are for sure: 1) companies care endlessly about their NPS survey scores and 2) many tout customer experience as a differentiator.

Surveys 62

Surveys Feedback B2B Metrics 62

ChurnZero

JUNE 2, 2021

Salesforce started it and they went public in 2004. Customer Success Around the Web. Optimizing Customer Engagement through Data Infrastructure and Analytics – Learn how to leverage data to improve the customer experience and drive engagement. . Because they would do annual upfront contracts.

Benchmark 98

Benchmark SaaS B2B B2C 98

Netomi

JANUARY 5, 2022

This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Can I Work a Customer Service Job from Home? Adrian Swinscoe.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Horizon CX

JANUARY 6, 2020

I consider myself a very moderate person in my approach to life and business and especially within my current role as a customer experience consultant. I’m using the word “moderate” quite intentionally. In fact, putting ourselves within that extreme position has a decided downside.

Airlines 40

Airlines Surveys Education Management 40

Totango

MAY 27, 2022

Customers gain the opportunity to try your product before buying, improving your sales conversion rate while lowering the labor burden for your sales team. A PLG strategy makes your team prioritize delivering customers a superior product, improving customers’ experience of your brand.

SaaS 120

SaaS Customer retention Sales Marketing 120