Talkdesk

OCTOBER 16, 2019

In 2004, the founders envisioned a company that listened carefully to customers and empowered them with technology to achieve their goals faster and more effectively. After evaluating several options, Cherwell chose Talkdesk for its flexible, modern architecture, depth of reporting and clear view into the entire contact center.

Customer Service 44

Customer Service Contact Center Metrics Analytics 44

Avaya

JANUARY 26, 2018

This EU legislation serves as a much-needed upgrade from the original MiFID, enacted in 2004, and addresses key issues that resulted from the 2008 global financial crisis. Under the 2004 MiFID directive, there was no mandatory requirement to record communications involving client orders. Recording Regulations: Raising the Bar.

Government 51

Government Contact Center Coaching Accountability 51

CSM Magazine

JANUARY 22, 2020

Official global partner to deliver the QuandaGo connected exp erience platform with Contact Center, Process Automation and Knowledge Management services. The QuandaGo service offerings include: Omnichannel Contact Center — Provides all the technology and tools to quickly activate a modern-day, dynamic cloud contact center.

APIs 52

APIs Cloud contact Contact Center voip 52

Netomi

JANUARY 5, 2022

Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. A Center-Out business architecture enables better and more empathetic customer experiences – Interview with Don Schuerman of Peg. Denise went on to head Sony Electronic Inc.’s

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98