EPIC Connections

MARCH 27, 2018

The contact center industry is known for its constant hum of change punctuated by the rapid fire of new technology and a revolving door of providers. When I started EPIC Connections in my home office in 2003, I knew perseverance would be the first requirement for establishing an organization that builds value for their clients.

Consulting 37

Consulting Consulting Contact Center Cloud contact 37

Revation Systems

MARCH 2, 2022

SAN FRANCISCO–( BUSINESS WIRE )–Revation Systems (“Revation”), a leader in cloud-based engagement and communication solutions, has closed a majority investment from Invictus Growth Partners (“Invictus”). Revation Systems , founded in 2003, makes and secures intelligent customer connections to help people live healthier lives.

Multichannel 12

Multichannel Healthcare Finance Contact Center 12

NobelBiz

NOVEMBER 24, 2020

In 2003, Fred Reichheld, a strategy consultant at Bain & Company, introduced the Net Promoter Score in his article “ The One Number You Need to Grow “. The Net Promoter Score or NPS is one of the most widely used key performance indicators by call centers to measure customer loyalty and satisfaction.

Customer Service 52

Customer Service Call Center Surveys Scripts 52