2003 Benchmark Customer Care 
Taylor Reach Group
JUNE 6, 2017
You may or may not have reviewed Comm100’s 2016 Livechat Benchmark Report. Ranked #5 in Customer Service Globally with 27 awards for operational excellence. He has been working in the industry for 35+ years and has led The Taylor Reach Group’s success, as CEO and Chief Chaos Officer, since 2003. John Cockerill – President.
Netomi
JANUARY 5, 2022
Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. . Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Interaction Metrics
NOVEMBER 11, 2024
Um, but I, you know, originally pre 2003. I think there really was like an interest in market research, customer feedback. You’ve mentioned it a couple of times, 2003. That’s like examining customer behavior and saying, oh, let’s craft a customer experience around what the customer cares about.
Taylor Reach Group
JUNE 20, 2017
What they are doing is using that dead, in-between time to respond to other customers. This can be great when it works, but even as the 2016 Live Chat Benchmark Report states, agents are handling more chats as time continues – what you’re doing is placing a demand on that agent. John Cockerill – President.
Expert insights. Personalized for you.
55 
Let's personalize your content