How to identify high latency which is affecting your Customers Experience
Spearline
OCTOBER 7, 2020
While there will always be some natural delay between call endpoints, high latency value will lead to great difficulties, cause frustration, and increased call abandonment rates. The 2003 International Telecoms Union (ITU) recommendations state that where latency reaches 500ms, nearly all users are dissatisfied.
Let's personalize your content