Taylor Reach Group

MARCH 6, 2020

The questions addressed in this post are how we keep ourselves safe and healthy, and how can we prepare and continue to operate our contact centers in the face of a rising pandemic; for if it isn’t COVID-19 it will be something else. So what can we do about COVID-19 as individuals and as contact center operators?

Contact Center 131

Contact Center outsourcing Coaching Consulting 131

COPC

MARCH 24, 2020

COPC® Lean Six Sigma for Contact Centers. COPC® Data Analysis for Contact Centers. has been advising VMOs since 2002, helping clients maximize the value they gain from their outsourced service providers (OSPs). COPC® Best Practices for Customer Experience Operations. Certification Services.

Consulting 40

Consulting Consulting Best practices Call Center 40

Vistio

JUNE 29, 2021

Peter Ryan is recognized as one of the world’s leading experts in customer experience (CX) and business process outsourcing (BPO). You have a long career in analyzing and consulting on front office BPO ecosystems, including contact center outsourcers, CRM technology players, offshore development agencies, and industry associations.

Contact Center 52

Contact Center Consulting Consulting outsourcing 52

Connecting the Dots

APRIL 21, 2017

Scott Broetzmann : The concept of the National Customer Rage study goes all the way back to 2002, but it really wasn’t about customer rage at the time. But whenever I call a contact center now, I dread it. Darima Fotheringham: This is the 7 th wave of National Customer Rage study. When and how the Customer Rage study begin?

Customer Care 48

Customer Care Scripts Front-line service Contact Center 48