SmartAction

FEBRUARY 27, 2023

Each option has a role in customer service depending on what parts of the customer experience businesses want to automate and which parts they want live agents to handle. Understanding the key differences between IVR and IVA is crucial for businesses looking to optimize their customer service. Limited capabilities.

Interactive Voice Response 74

Interactive Voice Response Contact Center Virtual Agent Self service 74

Interactions

MARCH 16, 2023

The Interactions-NVIDIA partnership was a Bronze Stevie Winner in the Achievement in Customer Service Automation category. The Stevie Awards, established in 2002, is one of the most coveted business awards in the world, honoring excellence in the workplace across various industries.

Technology 62

Technology Customer Service Contact Center Sales 62

SmartAction

SEPTEMBER 16, 2022

Asking Alexa to play your favorite podcast and have her quickly play it for you is made possible by the same type of technology that allows contact centers across the world to automate voice conversations. Conversational AI is making the contact center and customer service industries better than ever.

Interactive Voice Response 89

Interactive Voice Response Virtual Agent Contact Center Engineering 89

SmartAction

MARCH 7, 2023

Since 2002, SmartAction has helped 100+ industry-leading brands streamline their contact centers and take their customer experience to the next level through AI voice, text, and chat.

Multichannel 82

Multichannel Virtual Agent Self service Accountability 82

SmartAction

OCTOBER 19, 2022

Check out these success stories from some familiar brands that trust us to aid them in providing top notch customer care! Since 2002, SmartAction has helped 100+ industry-leading brands streamline their contact centers and take their customer experience to the next level through AI voice, text, and chat.

Chatbots 52

Chatbots Virtual Agent Interactive Voice Response Self service 52

Natalie Petouhof

JULY 26, 2016

Tweet The need for customer experience to improve is not a myth. With the advent of CoIT, we’ve actually imposed a new set of demands on our customer’s brains. And at the same time customer’s flow-oriented brains simply aren’t wired to deal with poor digital experience interactions. In fact, here’s why.

Customer Experience 63

Customer Experience Construction Benchmark Big data 63

SmartAction

FEBRUARY 21, 2019

The former Convergys Chief Executive Officer becomes the latest addition to SmartAction’s Board of Directors to assist in the growth of its top-rated AI-powered virtual agent solution for contact centers.

Virtual Agent 42

Virtual Agent Self service Contact Center Customer Care 42