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What is Important in 2020?

Beyond Philosophy

Yogi Berra, the New York Yankees Coach once said, “Predictions are hard, especially about the future.” When I founded Beyond Philosophy back in 2002, no one was talking about Customer Experience. ” Predictions can be difficult; it is true.

Coaching 317
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Stumped for New Ideas? This is What is Stopping You

Beyond Philosophy

So, rather than fill the dressing room and the coaching staff full of footballing people that only ever think about football, he brought people in from other sports to get a different view. When we first started with Beyond Philosophy in 2002, we worked with a water utility in the UK. Making changes can mean progress.

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Pandemic Preparation Can Be Contagious

Taylor Reach Group

Between November 2002 and July 2003, an outbreak of SARS in southern China caused an eventual 8,098 cases, resulting in 774 deaths reported in 17 countries.”[ ”[ source ] Canada was the hardest-hit country outside of China, Hong Kong, and Taiwan, with 251 cases and 43 deaths.

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Be Passionate About Your Customers and They Will Never Leave – CX Lessons by Ms. Shweta Jha, Quality and Customer Experience Manager, Ferns N Petals

Customer Guru

I started my career with Convergys in 2002 as a Customer Service Representative. Coaching and mentoring my team is something that I am very passionate about and I make sure that I spend some time every day with them, irrespective of how packed my schedule is. It’s an integral part of our vision and mission as well.

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Learn What The Customers Expect – Shweta Jha, Manager Of Customer Experience, Training & Quality, Ferns N Petals

Customer Guru

I started my career with Convergys in 2002 as a Customer Service Representative. Coaching and mentoring my team is something that I am very passionate about and I make sure that I spend some time every day with them, irrespective of how packed my schedule is. It was an honour to interview Shweta and receive her wonderful response.

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Celebrating Global Diversity Month: Stories of Women From SYKES

Sykes

“I’ve been able to take online classes and work with mentors and an executive coach. SYKES has supported her development through coaching and formal on-the-job training, providing growth opportunities and flexible schedules that enable her to finish college and earn a master’s degree. Clearlink has completely supported my growth.”

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Celebrating Global Diversity Month: Stories of Women From SYKES

Sykes

“I’ve been able to take online classes and work with mentors and an executive coach. SYKES has supported her development through coaching and formal on-the-job training, providing growth opportunities and flexible schedules that enable her to finish college and earn a master’s degree. Clearlink has completely supported my growth.”