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The Top 7 Call Center Quality Assurance Software Solutions

Voxjar

The next two vendors will hopefully introduce you to a new approach to quality assurance in your call center, powered by artificial intelligence and big data. callminer.com Founded in 2002 Based in Waltham Massachusetts. For commercial licenses you will need to contact their sales team. Orecx pricing.

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The Need for Customer Experience is Based on Science Not Myth

Natalie Petouhof

Pashler, Harold Psychological Bulletin, Vol. 116(2), Sep 1994, 220-244. i] The Concept of Flow: Handbook of Positive Psychology, Nakamura, J. and Csikszentmihayi, M.