Beyond Philosophy
OCTOBER 23, 2021
In 2002, I began my global Customer Experience consultancy, Beyond Philosophy, a term a bandied about long before anyone even knew what it was. By 2005, I had undertaken research to determine the 20 emotions that drive or destroy value , to prove that incorporating customer emotions into experiences provides an ROI.
Beyond Philosophy
SEPTEMBER 17, 2020
Furthermore, in 2005 at the height of Apple’s existence, Townsend was clear that much of the brand’s popularity was due to its design, which was beautiful, intelligent, and simple—right down to the box it came in. . Back in 2002, I spoke with Ian McAllister, former Chairman and Managing Director of Ford Motor Company, Ltd.,
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Beyond Philosophy
MARCH 16, 2023
I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. In other words, we can compare satisfaction today to what it was in 1994, 2000, or 2005. Beyond Philosophy has been recognized by the Financial Times as the leading management consultancy for four years.
Beyond Philosophy
NOVEMBER 19, 2020
From that moment on, and this occurred back around 2005, my company links our Customer Experience efforts to proof so that the champions of Customer Experience are not caught out as I was all those years ago in that German conference room. appeared first on CX Consulting. You have to prove it works.
Natalie Petouhof
MARCH 6, 2017
In 2002, Susan began working on Google’s advertising products, and over the next 12 years, she led teams that helped define the vision and direction of Google’s monetization platforms. Earlier, he worked as a management consultant for McKinsey & Company. s outstanding directorial achievement in feature film award.
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