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Building Customer Care Leaders in the Virtual / Work-from-Home Environment

CCNG

In 2001, after managing her first virtual contact center, Vicki realized that different leadership strategies and tools were needed for the at-home environment. Vicki Brackett has been leading both virtual/work-at-home and brick-and-mortar contact centers for over twenty years.

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Customer Support Outsourcing Philippines: Cynergy BPO – Revolutionizing Tech-Driven Customer Experience

CSM Magazine

The firm collaborates with over 50 industry-leading contact centers, specializing in bespoke, technology-driven, CX-centric customer service solutions, ensuring an ideal partnership for any company, regardless of its size or sector, looking to outsource customer care.

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Contact Center Specialist Darren Prine Joins City Communications

City Communications

Operating from his home base in Southern California, he’s the current President of the Southwest Regional Chapter of the Society of Consumer Affairs Professionals (SOCAP), which hosts multiple customer-care events annually in four states.

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Social Customer Service Rankings: Where Do You Stack Up?

Chad Schaeffer

It was May 2001 and I was just kicking off my first contact center software implementation as a project manager. Similar to email in 2001, Facebook and Twitter were taking off and consumers were growing tired of the unfriendly phone systems that made it impossible to speak with an actual person.

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Contact Center AI – What’s out there?

Comm100

From the early days of Science Fiction and Kubrik’s groundbreaking 2001: A Space Odyssey to the more recent chess match between Deep Blue and Kasparov, AI has long captured our imaginations. During customer calls, AI can be used to determine the nature of an incoming call and pass it to a different channel.

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Top 30 SaaS Companies in India

SmartKarrot

Kayako is an Indian SaaS company founded in 2001 by Jamie Edwards and Varun Shoor. The company builds dedicated customer service platforms for businesses. Apart from helping customer interactions, the platform also supports the integration of all third-party applications.

SaaS 11
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11 Contact Center Technologies to Boost Customer Satisfaction

TechSee

This customer-centric focus has resulted in 72% of businesses reporting that their top priority is improving the customer experience, according to Forrester. To accomplish this goal, companies must determine the most efficient, yet affordable, way to give their customer care processes a boost. .