Kayako

AUGUST 18, 2016

Before you begin searching for the perfect candidates for an open position in customer service, it helps to do some reflection. A good customer service job description—one that will get you qualified matches—accomplishes the following: Describes what the job entails. Where to start with a job description.

Customer Service 49

Customer Service Best practices Education Customer Support 49

Comm100

JULY 12, 2018

Continuing our series of the best customer service posts on the web from May , I’m going to look at some standouts from last month that caught my eye. There is no specific theme here aside from a focus on improving the customer experience. Free Download] Improve Your Customer Experience: An Action Plan for CX Success.

Customer Service 41

Customer Service Entertainment CRM Best practices 41

Callminer

FEBRUARY 21, 2018

She leads a team of highly engaged Team Leaders, Trainers, and Supervisors who share her commitment to exceptional customer service. His journey with Terminix began as a summer job in 1996, and ultimately became a full-time career in 2001. Burns has a passion for helping customers and is born and raised in Greensboro, NC. “The

call center software 210

call center software Call Center Contact Center Analytics 210

Comm100

JUNE 5, 2018

From the early days of Science Fiction and Kubrik’s groundbreaking 2001: A Space Odyssey to the more recent chess match between Deep Blue and Kasparov, AI has long captured our imaginations. It’s therefore essential to analyze ‘what’s out there’ in customer service AI and adjust our expectations accordingly.

Contact Center 48

Contact Center Chatbots Call Center Self service 48

TechSee

JANUARY 25, 2023

link] Scott VerBracken, VP Automotive Services Scott began his career with AAA ACG (The Auto Club Group) in 2001. link] [link] Ron Palinkas, Service Team Builder Ron Palinkas is Head of Customer Connect at Hitachi Energy. link] What Do You Get Out of This Field Services Influencers List?

Automotive 41

Automotive Management Enterprise B2B 41

Amity

NOVEMBER 25, 2014

And like the pioneers in marketing, there is a lot we can learn by revisiting how the pioneers in Customer Success, like Paul Teshima, realized why helping customers succeed was integral to SaaS success and in doing so, shaped this discipline. Amity: You were a pioneer in the Customer Success – how did you break ground?

SaaS 48

SaaS Chief Customer Officer Upselling Accountability 48