PeopleMetrics
DECEMBER 12, 2019
25 staff appreciation and employee recognition ideas that won't break the bank: Arrange for a team to show the fruits of their labor to upper management. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Want to know more about Employee Experience?
PeopleMetrics
APRIL 28, 2015
This was the terrifyingly binary challenge Joe Sullivan , CEO of Market Insights delivered to a group of banking execs last Friday at the N.J. Joe shared some statistics that would make less-intrepid bank executives contemplate a career change. So, how do you evolve in an ever changing banking world?
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JustCall
AUGUST 12, 2022
Bank, Lowe’s, Duke Power, Sealed Aero Corp., Bank of America is the country’s 2nd largest institution, and Charlotte, behind New York City and San Francisco, has the 3rd largest financial holdings. 10-digit dialing became obligatory on January 10, 2001. On February 10, 2001, the first 980 digits were assigned.
Maru Group
FEBRUARY 7, 2022
The desire to leverage BNPL solutions helps offset significant inflation as high as 50% in Argentina, low living wages, and a general distrust of banks. The distrust stems from the 2001 Corralito policies in Argentina restricting people’s ability to withdraw cash from their accounts.
PeopleMetrics
AUGUST 21, 2018
Imagine customer experience as a bank account. If customer experience is a bank account, every negative experience is a withdrawal. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. You can use a scale from delighted to disappointed.
PeopleMetrics
FEBRUARY 12, 2018
Whether that somebody is visiting a retail bank; having a field service agent visit their home to perform utility service, or even if that somebody is a patient on medication for a rare disease that requires additional support services from a case manager. Visit our YouTube channel to see all of the videos in the series.
Chad Schaeffer
SEPTEMBER 12, 2014
It was May 2001 and I was just kicking off my first contact center software implementation as a project manager. Similar to email in 2001, Facebook and Twitter were taking off and consumers were growing tired of the unfriendly phone systems that made it impossible to speak with an actual person.
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