2001, Analytics and First call resolution

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

2001

Analytics

First call resolution

Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)

Callminer

FEBRUARY 21, 2018

His journey with Terminix began as a summer job in 1996, and ultimately became a full-time career in 2001. A few years ago, when we were making our transition to call tracking, a big thing we looked for when comparing software was the ability to integrate directly with Google Analytics. @TerminixTriad. TechnologyAdvice.

call center software

call center software Call Center Contact Center Analytics

Contact Center AI – What’s out there?

Comm100

JUNE 5, 2018

From the early days of Science Fiction and Kubrik’s groundbreaking 2001: A Space Odyssey to the more recent chess match between Deep Blue and Kasparov, AI has long captured our imaginations. Here are some more ways AI can be used in the call center. AI (Artificial Intelligence) is undoubtedly a buzzword that’s been around for a while.

Contact Center

Contact Center Chatbots Call Center Self service

Customer Contact Central

Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)

Contact Center AI – What’s out there?

Stay Connected