Stafford Communications

New Reality – Choosing a Supplier Without a Site Visit?

Stafford Communications

New Reality – Choosing a Supplier Without a Site Visit? Over the past few months we all have worked our way through times that none of us expected and tried to adapt to a challenging new normal.

It’s time to get your call center ready for the 2020 Holiday Season

Stafford Communications

It’s time to get your call center ready for the 2020 Holiday Season. For decades, the US retail industry has experienced two giant peaks every year—one around back-to-school shopping at the end of summer, the other centered on Black Friday, Thanksgiving, and shopping for the holidays.

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Why are you measuring service levels that way?

Stafford Communications

Why are you measuring service levels that way? Last month, we looked at different approaches for evaluating consumer satisfaction. One way that consumer satisfaction finds its way into operations is the service level.

4 Ways to Measure Consumer or Patient Satisfaction

Stafford Communications

4 Ways to Measure Consumer or Patient Satisfaction. At Stafford, we work with hundreds of brands. So, we get to see a variety of different approaches to answering the question “Am I making my consumers happy?”

Customer Preferences: How Community Can Deliver a Simplified Experience

Your customers want a simplified customer experience. Make sure you give it to them with community. Download the whitepaper to learn more!

How Call Center Artificial Intelligence is Transforming the Industry

Stafford Communications

How Call Center Artificial Intelligence is Transforming the Industry. Artificial intelligence (AI) is having a major impact in many industries, including call centers. While many fear that AI will soon replace live agents on the other end of the phone, nothing can substitute the human touch a live agent can provide. Rather than displacing agents, call center artificial intelligence is providing an opportunity to improve the experience for call center managers, agents, and end-customers.

Protected: Welcome to Stafford

Stafford Communications

This content is password protected. To view it please enter your password below: Password: The post Protected: Welcome to Stafford appeared first on Stafford Communications Group.

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Call Center Hiring: How to Hire the Right Employees

Stafford Communications

Call Center Hiring: How to Hire the Right Call Center Employees. One of the toughest challenges that call centers face is finding and retaining good employees. High agent turnover means more resources that must be spent on hiring and training, eating away at company profits. Hiring the right call center employees from the start can help you to reduce turnover and avoid such losses. Here are some call center hiring tips to help you find and hire the best reps. The Costs of Agent Loss.

The Art of Delivering Feedback

Stafford Communications

The Art Of Delivering Feedback. By: CJ Stafford , President. One of the simple truths of people management – in any industry – is that your employees require feedback. They must be told how they’re doing: what they’re doing right; what they’re doing wrong; and how they can improve. The key is delivering these messages in a way that gets your point across, doesn’t offend them, and sticks. (I I know. It would be so much easier if they just knew!)

Don’t Forget to Connect Customer Service Week with Strategy

Stafford Communications

Don’t Forget to Connect Customer Service Week with Strategy. From October 1-5, thousands of organizations around the world will recognize Customer Service Week. It’s encouraging to see companies across all types of industries make an effort to celebrate their commitment to customer satisfaction. However, many leaders are doing their organizations a disservice by not using Customer Service Week to its fullest potential as a platform for employee engagement that fosters a deeper culture of service.

A Strategic Guide to Community Gamification

Does creating engaged customers and impacting CS objectives sound interesting? Learn more about how gamification can help your customer success team in our free eBook.

Do You Make Your Winning Employees Feel Like #Winners?

Stafford Communications

Do You Make Your Winning Employees Feel Like #Winners? Good employees – the consistently high performers, the culture-builders, the ones who represent the future of your business – generally exist in one of two states: either they feel highly appreciated or they feel taken for granted. It really is that binary.

Stafford Wins 2018 Communicator Distinction Award

Stafford Communications

Stafford Wins 2018 Communicator Distinction Award Doing the same old thing doesn’t get you noticed. Being different does. It’s this approach that earned us the “2018 Communicator Awards Distinction” in the business-to-consumer print advertising category. Recognized for our creative work on behalf of Atlantic NeuroSurgical Specialists. Competing for readers’ attention, we went “wild.” We used simple, eye-catching ads – marking a departure from conventional healthcare advertising.

Stafford to add 30 jobs at its Canadian contact center.

Stafford Communications

The post Stafford to add 30 jobs at its Canadian contact center. appeared first on Stafford Communications Group.

How do we utilize our employee’s strengths?

Stafford Communications

How do we utilize our employee’s strengths? Stafford Communications Senior Account Manager Tony Yauch was one of the featured speakers at the recent Society of Consumer Affairs Professionals (SOCAP) New York/Philadelphia chapter event in Princeton, New Jersey. The “Creating Engagement Everyday” workshop featured ways of equipping customer service executives with the knowledge, skills and strategies needed to drive effective team engagement. Tony joined featured speaker Brandon Rigoni, Ph.D.,

Should Customer Marketing Align with Customer Success?

With outcomes and metrics that align directly, find out why customer success should be the foundation of a customer marketing strategy. Download the free ebook now!

Return to the Basics: 5 Tips on How to be Productive, From the Mind of a Millennial

Stafford Communications

Return to the Basics: 5 Tips on How to be Productive, From the Mind of a Millennial. How to be Productive. Productivity – the art of getting things done – is the Holy Grail in business. Having worked in HR and recruiting for the past four years, I can tell you without a doubt it’s a key driver of hiring (and firing) decisions … and at or near the top of every company’s priority list for learning and development.