3 Steps to Transforming the Agent Experience
Serenova
JUNE 16, 2020
As contact center technology undergoes transformation at many organizations, so should the agent experience. The C-suite is focused more than ever on reducing agent turnover rates and improving customer experience (CX) ratings. As 37.2% of organizations have hired chief customer officers (a relatively new executive position responsible for all customer-facing activities and strategies), they have brought to the forefront CX issues of concern—among them, turnover rates.
Let's personalize your content