Convoso

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Lead Generation World:  A Q&A with CEO & Founder Michael Ferree

Convoso

We just got back from a dynamic industry trade show in Denver, Lead Generation World. The conference proved an amazing opportunity to network with both new and familiar faces. Together, we learned more about the challenges and solutions taking place in the changing lead gen industry. And, we appreciated the chance to share our own experience and perspectives on a panel discussion, “The Three Efficiencies That Drive Call Center Performance. and How to Improve Them,” moderated by LeadsCouncil Exec

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Why You are Being Ghosted

Convoso

Convoso VP of Sales, Les Lent shares insights on why ghosting happens and how to avoid it. Ghosting is a relatively new term for an old sales problem. The Urban Dictionary defines “ghosting” as the practice of ending a relationship with someone by suddenly and without explanation withdrawing from all communication.

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Connection Rate vs Contact Rate

Convoso

CONNECTION RATE VS CONTACT RATE – WHAT’S THE DIFFERENCE, AND WHY DOES IT MATTER FOR YOUR OUTBOUND CALL CENTER? Whether you’re a call center manager, owner, admin, or analyst, you may be using the terms “Contact Rate” and “Connection Rate” interchangeably. Many people do. However, they are different metrics impacting ROI. So, let’s go over how they differ, and why it matters.

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How to Bring more prospects through your funnel

Convoso

You want to convert more leads faster. But the rising cost of leads is killing your CPA, which, in turn, is preventing you from bringing more prospects through your funnel.

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How One CEO Made His Contact Center a Home

Convoso

It’s a familiar scenario.

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How RMC used software to increase its contact center conversions by 75%

Convoso

How RMC used Convoso to increase contact center conversions by 75% Get the case study to learn more about the Convoso features that helped RMC increase conversions by 75%. Resource Marketing Corp (RMC) was looking to maximize its contact center’s lead and agent efficiency. With good reason — Resource Marketing Corp (RMC) provides live transfers for growing companies, partnering with each client to provide a unique footprint and transfers of qualified leads.

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Measure Your call center's lead efficiency with these 3 kpi's

Convoso

Is your outbound call center spending too much time qualifying leads?