Contact Center Geek

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Next in Queue: Upping Your Contact Center Recruiting and Hiring Game featuring Matt Beckwith

Contact Center Geek

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Customer Service Week

Contact Center Geek

It’s the most wonderful time of the year! I know it’s not quite the winter holiday season, but yesterday kicked off Customer Service Appreciation Week and that’s pretty wonderful, too! This week, what my teams have referred to as simply, CSAW, is about showing appreciation for our colleagues that help our customers day in and day out. They are, so often, the faces and the voices of the company.

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Safety First, Money Second

Contact Center Geek

Throughout my career leading contact center teams, I’ve learned many best practices. What some may have called my “rules”, my colleagues have affectionately referred to as, “Matt-isms”. One of these “Matt-isms” is something I have shared with every newly hired team member for years: “Safety first, money second”. I enjoy meeting with new team members on their first day of work and during this initial meeting I ask what they think I am most concerned with.

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Coffee Talk With Brohawk Featuring Matt Beckwith

Contact Center Geek

I recently had the honor of joining Mark Brody on his Coffee Talk with Brohawk series. Mark is a contact center legend and president of the Austin Contact Center Alliance.

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Customer Service Gold Dust Podcast - Contact Center Secrets with Matt Beckwith

Contact Center Geek

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Customer Service Gold Dust Podcast - Contact Center Secrets with Matt Beckwith

Contact Center Geek

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"The one where Pest Control Saves Lives" - Matt Beckwith on the CX Passport podcast

Contact Center Geek

I had an absolute blast being a guest on Rick Denton ’s terrific podcast, “CX Passport”. We had a wonderful time discussing changes in customer service and customer experience through the years and what that looks like in the pest control and home services industry.