Blueworx

Happy Customers = Happy Banks

Blueworx

With the increase in technology making competition for customers more fierce than ever, banks have a huge incentive to improve their customer experience. But just how important is the customers […]. The post Happy Customers = Happy Banks appeared first on Blueworx.

Artificial Intelligence in the Contact Center

Blueworx

We are all exposed to some form of Artificial Intelligence (AI) on a daily basis. Whether we employ it for personal projects with Siri, on our device’s software to efficiently […]. The post Artificial Intelligence in the Contact Center appeared first on Blueworx.

Blueworx Releases Voice Response 7.9

Blueworx

Delivering enhancements to protect every customer interaction Tulsa, Oklahoma – Blueworx, a provider of Interactive Voice and Customer Experience solutions designed to deliver efficient, scalable, and reliable voice technologies, announced […]. The post Blueworx Releases Voice Response 7.9 appeared first on Blueworx. News Blueworx Voice Response 7.9 IBM Voice Gateway Linux PCI PCI compliance

Six Pillars of Customer Experience

Blueworx

We live in a world where pizza delivery gets to your home faster than the police. No offense intended members of law enforcement. Rather, kudos to all those technologists out […]. The post Six Pillars of Customer Experience appeared first on Blueworx.

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

Fun Contact Center Facts to Start Off 2018

Blueworx

Let’s face it, contact centers are not that exciting – but times, they are a changing. This next year the focus across the board will be on the customer journey. […]. The post Fun Contact Center Facts to Start Off 2018 appeared first on Blueworx.

Bots Are Not Just the New IVR

Blueworx

In my last article on virtual assistants and bots improving CSAT by cutting down on boredom ([link] ), one thing I didn’t address was how to add automation to the […]. The post Bots Are Not Just the New IVR appeared first on Blueworx.

Creating a Better Customer and Agent Experience with AI

Blueworx

What if we could tell you the contact center can be better, faster, smarter and more successful in creating loyalty with your customers that is long lasting? Creating a better […]. The post Creating a Better Customer and Agent Experience with AI appeared first on Blueworx. Blog AI Contact Center Customer Experience Live Agent Smart Agents

Easing Hectic Holidays with AI

Blueworx

The holidays are in full swing and even if you couldn’t tell already by the Christmas lights that adorn the many homes, you definitely can tell by the wait times, […]. The post Easing Hectic Holidays with AI appeared first on Blueworx. Blog AI Customer Experience CX IVR UX Waston

Does AI Contradict Credit Union Missions?

Blueworx

Customer expectations when it comes to convenience is higher than ever. Without having to look up from your screen or even leave the house, life is happening right at your […]. The post Does AI Contradict Credit Union Missions? appeared first on Blueworx.

The Omni-Channel Movement

Blueworx

Compared to even 5 years ago, technology has never before been so integrated into our daily lives. Look around you, how many internet-connected devices are within arm’s reach? These things […]. The post The Omni-Channel Movement appeared first on Blueworx.

Artificial Intelligence and the Customer Experience

There's no denying that Artificial Intelligence is popping up everywhere in consumers' daily lives. But in the world of customer care, getting AI right - deploying it in a way that helps customers get things done quicker and easier, removing frustrations and roadblocks - is easier said than done. This eBook will teach you how to use AI to improve the customer experience, while significantly cutting costs for your business.

Building a Foundation for Dynamic Contact Center Infrastructure Performance Monitoring and Reporting

Blueworx

Release 7.6 of Blueworx Voice Response Leveraging real-time data analytics enables a faster, more precise and effective ability to make decisions over those evaluations made with conventional data reporting. Today, […].

Forbes: Reinventing Interactive Voice Response For The Digital Era

Blueworx

“Few technologies are more despised than interactive voice response (IVR). It doesn’t help that big companies have largely replaced the dreaded ‘press one for sales’ with voice recognition technologies. Instead […].

Do you hate waiting in line?

Blueworx

Do you hate waiting in line? On hold? Most of us would certainly answer, “yes.” ” However, the psychology behind waiting in line says that most of us don’t hate waiting […]. The post Do you hate waiting in line? appeared first on Blueworx.

Catching Your IVR System Up With the Times

Blueworx

The office of the 1970s was built on paper files, the office of the 1980s was built on word processing, spreadsheets, and other PC software, and the office of the […]. The post Catching Your IVR System Up With the Times appeared first on Blueworx. Blog Cloud IVR Migration White Paper

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Stop Kicking the Tires On Contact Center Transformation – It’s Time to Act.

Blueworx

Changes in the customer experience journey are happening fast. There is no slowing down or stopping the convergence of technology and the increasing demands for quick, relevant and personalized customer […]. The post Stop Kicking the Tires On Contact Center Transformation – It’s Time to Act. appeared first on Blueworx. Blog Cognitive Customer Service Contact Center Customer Experience Transformation

The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.

Modern Self-Service: Empowering Customers to Serve Themselves

Blueworx

All this talk about modernizing the customer experience can quickly get overwhelming. You have many options to enhance the customer experience today with natural language speech, incorporating other channels like […]. The post Modern Self-Service: Empowering Customers to Serve Themselves appeared first on Blueworx. Blog Contact Center IVR Modern Self-Service User Experience

Leveraging AI Into a Positive Customer Experience

Blueworx

Successful enterprises understand the importance of customer loyalty. 52% of people stop using a company’s products or services based on bad customer service interactions. And their opinion matters. Users take […].

Blueworx Introduces a Centralized Outbound Calling API, Fax Machine Detection and Bridge Transfer to Linux

Blueworx

Release 7.7 of Blueworx Voice Response for Linux Contact centers today are actively looking for opportunities to leverage enhanced self-service as well as proactive outbound interactions that drive customer loyalty […]. The post Blueworx Introduces a Centralized Outbound Calling API, Fax Machine Detection and Bridge Transfer to Linux appeared first on Blueworx. Blog Blueworx Blueworx Voice Response Blueworx Voice Response for Linux 7.7 Contact Center Fax IVR Linux Outbound Calls

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Insert Brain Here

Blueworx

Artificial intelligence, or AI, has gotten record breaking smart. It has outsmarted world champions in poker, chess, and even won jeopardy (we all thought for sure it was impossibly rigged, […]. The post Insert Brain Here appeared first on Blueworx. Blog AI ANN Brain CX Deep Learning

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The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. and U.K. about their digital customer communication strategies. Read the report to find out what was uncovered.

Technology and Humans Deliver the Best in User Experience

Blueworx

I bet you can recall the last time you had a really terrible customer experience. It was probably pretty recent and could still be as fresh as day in your […]. The post Technology and Humans Deliver the Best in User Experience appeared first on Blueworx.

Significant Enhancements Offered in New Release: Blueworx Voice Response for Linux 7.3

Blueworx

The Blueworx team continues to develop the capabilities of Blueworx IVR for Linux with the availability of Blueworx Voice Response 7.3, featuring additional key elements for management and configuration. Blueworx […].

Customer Experience trumps Customer Service

Blueworx

No longer is the phrase, “customer service” being used, or even challenged. Instead, consumers everywhere have upped their game and demanded something even better, a “customer experience”. What does that […].

Touchpoints in the Customer Journey

Blueworx

Touchpoints are vital to the overall customer experience. It is during these moments, when a customer reaches out to you to conduct business, that your company has the opportunity to […]. The post Touchpoints in the Customer Journey appeared first on Blueworx. Blog AI Customer Experience Customer Journey IVR Journey-centric Touchpoints

3 Important Things A Chatbot Can’t Do (But an IVA Can)

Chatbots are becoming increasingly popular, but it’s important to remember that they’re only as smart as the technology behind them. Download this Interactions LLC eBook to learn more about chatbots and how to select automated customer care technology for your company.

The Forgotten Duo in Customer Experience

Blueworx

We write a lot about customer service but we think it’s pretty essential to the success of any business and we also know that companies not meeting these ever so […]. The post The Forgotten Duo in Customer Experience appeared first on Blueworx.

Modernizing the Customer Experience

Blueworx

TULSA, Okla. PRWEB) May 10, 2018 Blueworx and Aspect Software together offer a comprehensive approach to application lifecycle management for Interactive Voice Response and Omni-Channel self-service solutions. Blueworx, a provider […]. The post Modernizing the Customer Experience appeared first on Blueworx. News Aspect Software Blueworx Blueworx CX IVR Omni-Channel Self-Service

Delivering an Integrated Path to Artificial Intelligence in the Contact Center with IBM Watson through IBM Voice Gateway

Blueworx

Our team recently attended the IBM THINK show and demonstrated the power of artificial intelligence in the contacts center leveraging Blueworx IVR with IBM Voice Gateway and IBM Watson. In […]. The post Delivering an Integrated Path to Artificial Intelligence in the Contact Center with IBM Watson through IBM Voice Gateway appeared first on Blueworx. Blog Blueworx Blueworx Voice Response for Linux 7.5 Cognitive Contact Center IBM Voice Gateway IBM Watson Linux

Is the Sun Going Down on IVR?

Blueworx

Many of the people I talk to every day seem to think they’re going to stop investing in IVR. They think that in this day and age of intelligence that […]. The post Is the Sun Going Down on IVR? appeared first on Blueworx. Blog AI IVR millenials speech to text

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The Top 3 Ways to Forecast for Your Contact Center

Forecasting is no easy task. It can be difficult to schedule the right amount of agents at the right time. Download our ebook to learn how to reduce overstaffing and understaffing, lower customer wait times and improve the customer experience with proper forecasting.

Blueworx Releases Voice Response for Linux 7.3

Blueworx

Delivering Powerful Management Tools for Blueworx IVR Blueworx, a provider of Interactive Voice and Customer Experience solutions designed to deliver efficient, scalable, and reliable voice technologies, announced the release of […]. The post Blueworx Releases Voice Response for Linux 7.3

Charactertistics of Chatbots in Contact Centers

Blueworx

The potential for chatbots to make a large mark in the contact center world is growing – automation being the largest driver. While they are in a basic stage, as […]. The post Charactertistics of Chatbots in Contact Centers appeared first on Blueworx

Setting Big Data Free

Blueworx

Artificial intelligence, also known as AI, is woven throughout the economy. It’s used to provide investment advice, test vehicle autopilot systems, and to create the can’t-live-without virtual assistants like Alexa […]. The post Setting Big Data Free appeared first on Blueworx.

Implementing AI Helps to Save Lives

Blueworx

With Hurricane Harvey demolishing many homes across the Texas coast and now the widespread flooding that’s extending hundreds of miles inland, it’s a good time to reflect on the capabilities […]. The post Implementing AI Helps to Save Lives appeared first on Blueworx.

Your Complete Customer Engagement Handbook

Transform your contact center to build relationships with your customers that will last a lifetime.

A Better Way to Measure Success in Contact Centers

Blueworx

I’m sitting here on hold with my health insurance provider (again). Same issue, fourth time on this same call. First, let me say, I do realize that healthcare providers just […]. The post A Better Way to Measure Success in Contact Centers appeared first on Blueworx.

The Marriage of AI and Customer Contact Centers

Blueworx

The future of contact centers will predict a customer’s inquiry and foresee what it is they’re calling about. By using artificial intelligence (AI), future contact centers will also be able […]. The post The Marriage of AI and Customer Contact Centers appeared first on Blueworx.

When Was the Last Time You Felt Like a Welcomed Guest?

Blueworx

Think about the last time you walked into a store and felt welcomed, like they were excited that you were there. The sales person wanted to help you and worked […]. The post When Was the Last Time You Felt Like a Welcomed Guest? appeared first on Blueworx.

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Don’t get Lost in the AI Forest

Blueworx

Getting lost anywhere is never fun, but what about getting lost in a forest? Unknowingly trekking your way over tree branches and dirt being ever so cautious of what’s around […]. The post Don’t get Lost in the AI Forest appeared first on Blueworx.

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Executive Report: The Customer Data Too Often Overlooked by the C-Suite

A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.