Blueworx

Happy Customers = Happy Banks

Blueworx

With the increase in technology making competition for customers more fierce than ever, banks have a huge incentive to improve their customer experience. But just how important is the customers […]. The post Happy Customers = Happy Banks appeared first on Blueworx. Blog AI Banks Customer Experience CX IVR

Artificial Intelligence in the Contact Center

Blueworx

We are all exposed to some form of Artificial Intelligence (AI) on a daily basis. Whether we employ it for personal projects with Siri, on our device’s software to efficiently […]. The post Artificial Intelligence in the Contact Center appeared first on Blueworx. Blog AI Alexa Artificial Intelligence Contact Center IBM Watson IVR

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Blueworx release Blueworx Voice Response for Linux 7.16 and 7.17

Blueworx

Blueworx, a provider of Interactive Voice and Customer Experience solutions designed to deliver efficient, scalable, and reliable voice technologies, announces two new releases for Blueworx Voice Response for Linux. The […]. The post Blueworx release Blueworx Voice Response for Linux 7.16

Smart, Dynamic CX in the Modern Contact Center

Blueworx

You cannot get around it – contact centers must modernize their operations to remain competitive in the current business landscape. Artificial intelligence is able to contribute to this effort in […]. The post Smart, Dynamic CX in the Modern Contact Center appeared first on Blueworx. Blog AI Contact Center CX

The Art of Community: Higher Logic & Vanilla Forums Super Forum!

Speaker: Keynote Speaker, Guy Kawasaki, Chief Evangelist, Canva

In its 12th year? Super Forum is the largest and most comprehensive conference for executives, community managers, marketing, membership, and customer success professionals who want to connect, engage, and create better customer and member experiences. And this year, we’re going even bigger as we add Vanilla’s highly regarded Conversations conference into the mix. Register today!

Blueworx Voice Response 7.20

Blueworx

Version 7.20 of Blueworx Voice Response was released earlier this week providing users with additional security features and enhanced SIP handling. BVR 7.20 includes official support for version 8.1 releases […]. The post Blueworx Voice Response 7.20 appeared first on Blueworx. News BVR Linux SIP

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4 Steps to Building Your AI Strategy

Blueworx

Experience partnering with organizations in the early stages of AI has uncovered two recurring perceptions of how it applies to the contact center. The first perceives artificial intelligence as the […]. The post 4 Steps to Building Your AI Strategy appeared first on Blueworx. Blog AI Strategy Contact Center

Waterfield Technologies, Well Positioned to Deliver Conversational AI Solutions

Blueworx

Opus Research ‘Vendors that Matter Series’ Tulsa, Oklahoma – April 21, 2020 –Waterfield Technologies (WTI), a leading enterprise software and professional services organization providing voice and conversational AI solutions that […]. The post Waterfield Technologies, Well Positioned to Deliver Conversational AI Solutions appeared first on Blueworx. News coversationalai iva

Cloud Migration – A Roadmap for Success

Blueworx

Careful planning is essential when migrating your contact center to the cloud. Studying all of your current processes and developing a roadmap ensures a successful migration. Most importantly, you need […]. The post Cloud Migration – A Roadmap for Success appeared first on Blueworx. Blog Cloud Contact Center Migration

Benefits of Callback Option in Your Contact Center

Blueworx

A great Customer Experience is at the top of the list when looking at ways to develop loyalty and shine above competitors. Businesses spend millions marketing their products trying to satisfy […]. The post Benefits of Callback Option in Your Contact Center appeared first on Blueworx. Blog Callback Contact Center

Agent Assist with Blueworx Voice Response for Linux 7.10

Blueworx

The Advent of Agent Assist Artificial Intelligence is already transforming the contact center. Customers are delighted that they are getting their business done more efficiently and companies are pleased to […]. The post Agent Assist with Blueworx Voice Response for Linux 7.10 appeared first on Blueworx. Blog Blueworx Agent Assist Blueworx Voice Response

AI-Enabled Agent Quality Assessments Optimize Contact Center Performance

Quality Assurance is a major challenge for contact centers today. With up to 95% of customer interactions going unreviewed, many organizations are relying on a small sample of data to coach and evaluate their agents. AI-enabled agent quality assessments transcribe and analyze almost all agent-customer interaction recordings, leading to more comprehensive, consistent and unbiased agent evaluations and MUCH better CX. Find out how by downloading the whitepaper today!

Contact Your Customers Proactively with Outbound Notifications

Blueworx

Offering the best possible customer experience requires more than staffing a contact center and waiting for calls to arrive. Increasingly, customers expect to be contacted proactively with the information they […]. The post Contact Your Customers Proactively with Outbound Notifications appeared first on Blueworx. Blog Contact Center Outbound Notification

Making Outbound Notifications Part of Your Contact Center Experience

Blueworx

Providing a great customer experience through your contact center goes a long way towards building loyalty to your brand. Satisfying this need takes more than ramping up staffing or adding […]. The post Making Outbound Notifications Part of Your Contact Center Experience appeared first on Blueworx. Blog AI Blueworx Outbound Notification

Blueworx Voice Response Update Adds Functionality: Blueworx Voice Response for Linux 7.15

Blueworx

Blueworx Voice Response 7 for Linux (BVR) continues to offer a highly scalable, reliable and flexible IVR platform, allowing the user to extend the customer journey beyond traditional capabilities. We […]. The post Blueworx Voice Response Update Adds Functionality: Blueworx Voice Response for Linux 7.15 appeared first on Blueworx. Blog Blueworx Voice Response Cache Linux

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Creating a Better Customer and Agent Experience with AI

Blueworx

What if we could tell you the contact center can be better, faster, smarter and more successful in creating loyalty with your customers that is long lasting? Creating a better […]. The post Creating a Better Customer and Agent Experience with AI appeared first on Blueworx. Blog AI Contact Center Customer Experience Live Agent Smart Agents

Your Contact Center in the Cloud

Blueworx

What does moving your Contact Center to the cloud mean to the customer? Are there benefits? Calling into a contact center is never a favorite task of anyone. We know […]. The post Your Contact Center in the Cloud appeared first on Blueworx. Blog Call Routing Cloud Contact Center

Reaching Unreachable Candidates

Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo

What is ZoomInfo for Recruiters? Find and connect with the right talent to fill roles fast with more data, basic search, advanced search, candidate and company profiles, and export results. Watch this On-Demand Webinar today to see how ZoomInfo for Recruiters can work to get your talented candidates results.

Conversational AI – Reaching new levels of engagement

Blueworx

The way people interact with businesses has been revolutionized the past few years, thanks to the innovative advances now available through conversational AI. Conversational AI has allowed our contact centers […]. The post Conversational AI – Reaching new levels of engagement appeared first on Blueworx. Blog Conversational AI Voice Response Watson Assistant

Advanced Support for Artificial Intelligence Bots

Blueworx

One of the cornerstones of Blueworx development is to be technology agnostic, giving customers the freedom and flexibility to choose the best complementary products and services for their particular application. […]. The post Advanced Support for Artificial Intelligence Bots appeared first on Blueworx. Blog Amazon Speech Blueworx Voice Response IBM Watson Speech

Chatbots – An Attractive Option for your Contact Center

Blueworx

Contact Centers are transforming to keep up with the needs and demands of customers. Automation has always been part of the contact center world – and so it is no […]. The post Chatbots – An Attractive Option for your Contact Center appeared first on Blueworx. Blog Chatbot Contact Center

Your Contact Center in the Cloud – Consider Better UX

Blueworx

Are you contemplating the BIG decision move your contact center to the cloud? There are a lot of factors to consider when taking this step and one of the most […]. The post Your Contact Center in the Cloud – Consider Better UX appeared first on Blueworx. Blog Cloud Contact Center Customer Experience

How Product Teams Can Leverage Community

Speaker: Scott Baldwin of ProductBoard

Product Leaders, sign up if want to learn how to: - What is product excellence? - How community led and product-led growth can act as success multipliers - How to create a tight and ongoing feedback loop - How to leverage your community members to drive adoption. When: September 21st at 12pm EDT. Register today!

Digital Marketing and Lead Generation Specialist

Blueworx

Join the experience revolution We are true believers in making every interaction intelligent, natural and downright enjoyable. If you want the chance to make a difference every day for Blueworx […]. The post Digital Marketing and Lead Generation Specialist appeared first on Blueworx. Careers

Credit Unions – Take Member Experience to the Next Level

Blueworx

Building loyalty, meeting higher than ever service expectations and differentiating products and services from your competition are challenges that every Credit Union faces today. Searching for ways to take the […]. The post Credit Unions – Take Member Experience to the Next Level appeared first on Blueworx. Blog Contact Center Credit Unions IBM Watson IVR

PCI Compliance in the Contact Center

Blueworx

Administrators of Contact Centers have 2 major bosses when it comes to maintaining a secure credit card environment: the companies that issue the cards and customers who are nervous about […]. The post PCI Compliance in the Contact Center appeared first on Blueworx. Blog Contact Center IVR PCI compliance

Six Pillars of Customer Experience

Blueworx

We live in a world where pizza delivery gets to your home faster than the police. No offense intended members of law enforcement. Rather, kudos to all those technologists out […]. The post Six Pillars of Customer Experience appeared first on Blueworx. Blog channels Customer Experience CX discovery assessment free discovery IVR Omni-Channel

Power Hour with the Community Team at Mural

Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team

Want to know what it takes to build a community from the ground up? Join us for our panel discussion with the MURAL Community Team. In just 4 months, they have established a thriving community, and they're with us to explain how they did it.

Healthcare – Mobile and Self-Service Options for your Contact Center

Blueworx

Customers expect businesses to provide quick, convenient ways to access information and manage routine transactions. The banking, travel and retail industries have embraced mobile and self-service technologies to satisfy their […]. The post Healthcare – Mobile and Self-Service Options for your Contact Center appeared first on Blueworx. Blog appointment scheduling healthcare

Bots Are Not Just the New IVR

Blueworx

In my last article on virtual assistants and bots improving CSAT by cutting down on boredom ([link] ), one thing I didn’t address was how to add automation to the […]. The post Bots Are Not Just the New IVR appeared first on Blueworx. Blog AI Artificial Intelligence Chatbots Customer Experience CX IVR

Blueworx Authentication Service Fights Fraud and Improves Customer Experience

Blueworx

Traditional caller authentication methods often require the customer to provide seemingly endless ‘secure’ information to prove their identity, creating a slow and frustrating user experience. And as fraudsters continue to […]. The post Blueworx Authentication Service Fights Fraud and Improves Customer Experience appeared first on Blueworx. Blog Authentication Caller Authentication Contact Center

Fun Contact Center Facts to Start Off 2018

Blueworx

Let’s face it, contact centers are not that exciting – but times, they are a changing. This next year the focus across the board will be on the customer journey. […]. The post Fun Contact Center Facts to Start Off 2018 appeared first on Blueworx. Blog AI Call center Cognitive Contact Center Contact Center Facts Omni-Channel

Remote Agents and Digital Transformation

Remote agents are the new reality. Happier agents mean a better customer experience and improved CSAT/NPS scores. This new normal brings new challenges for contact centers. Find out what you need to do for your organization to excel. This eBook includes checklists for developing agent empathy and business continuity plans.

Modern Self-Service: Empowering Customers to Serve Themselves

Blueworx

All this talk about modernizing the customer experience can quickly get overwhelming. You have many options to enhance the customer experience today with natural language speech, incorporating other channels like […]. The post Modern Self-Service: Empowering Customers to Serve Themselves appeared first on Blueworx. Blog Contact Center IVR Modern Self-Service User Experience

Does AI Contradict Credit Union Missions?

Blueworx

Customer expectations when it comes to convenience is higher than ever. Without having to look up from your screen or even leave the house, life is happening right at your […]. The post Does AI Contradict Credit Union Missions? appeared first on Blueworx. Blog bot Chatbot Credit Union Customer Experience CX

12 Days of Blueworx

Blueworx

So, who are we exactly and what is it that we really do? I mean of course besides being an awesome team of people who might play ping pong between […]. The post 12 Days of Blueworx appeared first on Blueworx. Blog AI Blueworx Cloud Customer Experience Customer Service CX IVR Messenging Mobile Apps User Experience Watson

Blueworx Introduces a Centralized Outbound Calling API, Fax Machine Detection and Bridge Transfer to Linux

Blueworx

Release 7.7 of Blueworx Voice Response for Linux Contact centers today are actively looking for opportunities to leverage enhanced self-service as well as proactive outbound interactions that drive customer loyalty […]. The post Blueworx Introduces a Centralized Outbound Calling API, Fax Machine Detection and Bridge Transfer to Linux appeared first on Blueworx. Blog Blueworx Blueworx Voice Response Blueworx Voice Response for Linux 7.7 Contact Center Fax IVR Linux Outbound Calls

APIs 55

How to Use Data to Build Strong Customer Communities

Speaker: Carrie Melissa Jones Founder, Gather Community Consulting

Time and again, organizations assume that community member research is duplicative, cumbersome, risky, or incapable of yielding meaningful results. They simply move ahead with their communities and “iterate” as they go. The results of not performing community member research? Mediocre, copycat brand communities that fail to deliver on employee or customer expectations. On August 12th at 12 pm EDT, Carrie Melissa Jones will be sharing the importance of undertaking research whether you are preparing to launch your community or are planning a strategic pivot, and how it can impact cross-organizational value.

Blueworx Releases Voice Response 7.9

Blueworx

Delivering enhancements to protect every customer interaction Tulsa, Oklahoma – Blueworx, a provider of Interactive Voice and Customer Experience solutions designed to deliver efficient, scalable, and reliable voice technologies, announced […]. The post Blueworx Releases Voice Response 7.9 appeared first on Blueworx. News Blueworx Voice Response 7.9 IBM Voice Gateway Linux PCI PCI compliance

Easing Hectic Holidays with AI

Blueworx

The holidays are in full swing and even if you couldn’t tell already by the Christmas lights that adorn the many homes, you definitely can tell by the wait times, […]. The post Easing Hectic Holidays with AI appeared first on Blueworx. Blog AI Customer Experience CX IVR UX Waston

Catching Your IVR System Up With the Times

Blueworx

The office of the 1970s was built on paper files, the office of the 1980s was built on word processing, spreadsheets, and other PC software, and the office of the […]. The post Catching Your IVR System Up With the Times appeared first on Blueworx. Blog Cloud IVR Migration White Paper

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Trends in the Contact Center World – 2019

Blueworx

Blueworx is committed to providing the best service and support available by applying innovative thinking while finding creative solutions that will ensure we deliver the best applications and experiences possible. […]. The post Trends in the Contact Center World – 2019 appeared first on Blueworx. Blog 2019 Trends Contact Center

Going to Market Smarter in the New Economy

In 2021, as companies continue to move more functions online, employees will take a more virtual -- and flexible -- mindset and lifestyle in parallel to the digitization of businesses. To succeed, you must change the way you conceive and build new products as a digital business. Download the report today to discover more!