Blueworx

Happy Customers = Happy Banks

Blueworx

With the increase in technology making competition for customers more fierce than ever, banks have a huge incentive to improve their customer experience. But just how important is the customers […]. The post Happy Customers = Happy Banks appeared first on Blueworx.

Artificial Intelligence in the Contact Center

Blueworx

We are all exposed to some form of Artificial Intelligence (AI) on a daily basis. Whether we employ it for personal projects with Siri, on our device’s software to efficiently […]. The post Artificial Intelligence in the Contact Center appeared first on Blueworx.

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Blueworx release Blueworx Voice Response for Linux 7.16 and 7.17

Blueworx

Blueworx, a provider of Interactive Voice and Customer Experience solutions designed to deliver efficient, scalable, and reliable voice technologies, announces two new releases for Blueworx Voice Response for Linux. The […]. The post Blueworx release Blueworx Voice Response for Linux 7.16

Agent Assist with Blueworx Voice Response for Linux 7.10

Blueworx

The Advent of Agent Assist Artificial Intelligence is already transforming the contact center. Customers are delighted that they are getting their business done more efficiently and companies are pleased to […]. The post Agent Assist with Blueworx Voice Response for Linux 7.10

A Practitioner's Guide to Sustainable Customer Experience in the Contact Center

To make contact center conversations great, you need to set-up the right environment for success. This involves your contact center design, the data you use, and some critical customer-centric capabilities.

Cloud Migration – A Roadmap for Success

Blueworx

Careful planning is essential when migrating your contact center to the cloud. Studying all of your current processes and developing a roadmap ensures a successful migration. Most importantly, you need […]. The post Cloud Migration – A Roadmap for Success appeared first on Blueworx. Blog Cloud Contact Center Migration

Contact Your Customers Proactively with Outbound Notifications

Blueworx

Offering the best possible customer experience requires more than staffing a contact center and waiting for calls to arrive. Increasingly, customers expect to be contacted proactively with the information they […]. The post Contact Your Customers Proactively with Outbound Notifications appeared first on Blueworx. Blog Contact Center Outbound Notification

Smart, Dynamic CX in the Modern Contact Center

Blueworx

You cannot get around it – contact centers must modernize their operations to remain competitive in the current business landscape. Artificial intelligence is able to contribute to this effort in […]. The post Smart, Dynamic CX in the Modern Contact Center appeared first on Blueworx. Blog AI Contact Center CX

4 Steps to Building Your AI Strategy

Blueworx

Experience partnering with organizations in the early stages of AI has uncovered two recurring perceptions of how it applies to the contact center. The first perceives artificial intelligence as the […]. The post 4 Steps to Building Your AI Strategy appeared first on Blueworx. Blog AI Strategy Contact Center

Blueworx Voice Response Update Adds Functionality: Blueworx Voice Response for Linux 7.15

Blueworx

Blueworx Voice Response 7 for Linux (BVR) continues to offer a highly scalable, reliable and flexible IVR platform, allowing the user to extend the customer journey beyond traditional capabilities. We […]. The post Blueworx Voice Response Update Adds Functionality: Blueworx Voice Response for Linux 7.15 appeared first on Blueworx. Blog Blueworx Voice Response Cache Linux

48

How to Leverage Quality Management to Transform the Customer Experience

When was the last time you took a step back to examine quality management (QM) in your contact center? Determining behaviors that are critical to successful customer experiences, and then coaching agents to exceed that standard on every customer interaction, is the key to running a great contact center. Download this eBook and uncover how winning organizations are improving Customer Satisfaction, NPS, and other key metrics.

Conversational AI – Reaching new levels of engagement

Blueworx

The way people interact with businesses has been revolutionized the past few years, thanks to the innovative advances now available through conversational AI. Conversational AI has allowed our contact centers […]. The post Conversational AI – Reaching new levels of engagement appeared first on Blueworx. Blog Conversational AI Voice Response Watson Assistant

Six Pillars of Customer Experience

Blueworx

We live in a world where pizza delivery gets to your home faster than the police. No offense intended members of law enforcement. Rather, kudos to all those technologists out […]. The post Six Pillars of Customer Experience appeared first on Blueworx.

Fun Contact Center Facts to Start Off 2018

Blueworx

Let’s face it, contact centers are not that exciting – but times, they are a changing. This next year the focus across the board will be on the customer journey. […]. The post Fun Contact Center Facts to Start Off 2018 appeared first on Blueworx.

Bots Are Not Just the New IVR

Blueworx

In my last article on virtual assistants and bots improving CSAT by cutting down on boredom ([link] ), one thing I didn’t address was how to add automation to the […]. The post Bots Are Not Just the New IVR appeared first on Blueworx.

Why Community is a Strategic Asset Against Your Competitors

Speaker: David Spinks, Founder of CMX and VP of Community at Bevy, and Adrian Speyer, Head of Community at Vanilla Forums

Join Vanilla Forums as Founder of CMX and VP of Community at Bevy, David Spinks, and Head of Community at Vanilla Forums, Adrian Speyer talk about how the best companies in the world are building strong cross-channel communities to successfully protect their most valuable assets: their customers, partners and stakeholders.

Advanced Support for Artificial Intelligence Bots

Blueworx

One of the cornerstones of Blueworx development is to be technology agnostic, giving customers the freedom and flexibility to choose the best complementary products and services for their particular application. […]. The post Advanced Support for Artificial Intelligence Bots appeared first on Blueworx. Blog Amazon Speech Blueworx Voice Response IBM Watson Speech

12 Days of Blueworx

Blueworx

So, who are we exactly and what is it that we really do? I mean of course besides being an awesome team of people who might play ping pong between […]. The post 12 Days of Blueworx appeared first on Blueworx.

Your Contact Center in the Cloud – Consider Better UX

Blueworx

Are you contemplating the BIG decision move your contact center to the cloud? There are a lot of factors to consider when taking this step and one of the most […]. The post Your Contact Center in the Cloud – Consider Better UX appeared first on Blueworx. Blog Cloud Contact Center Customer Experience

Does AI Contradict Credit Union Missions?

Blueworx

Customer expectations when it comes to convenience is higher than ever. Without having to look up from your screen or even leave the house, life is happening right at your […]. The post Does AI Contradict Credit Union Missions? appeared first on Blueworx.

Get More Value from Contact Center Performance

This whitepaper has provided some suggestions for KPIs that you may want to use. Once you’ve chosen your KPIs, make sure that you’ve communicated the importance of these metrics to all employees in your contact center, as well as how you expect them to be achieved.

Easing Hectic Holidays with AI

Blueworx

The holidays are in full swing and even if you couldn’t tell already by the Christmas lights that adorn the many homes, you definitely can tell by the wait times, […]. The post Easing Hectic Holidays with AI appeared first on Blueworx. Blog AI Customer Experience CX IVR UX Waston

Benefits of Callback Option in Your Contact Center

Blueworx

A great Customer Experience is at the top of the list when looking at ways to develop loyalty and shine above competitors. Businesses spend millions marketing their products trying to satisfy […]. The post Benefits of Callback Option in Your Contact Center appeared first on Blueworx. Blog Callback Contact Center

Digital Marketing and Lead Generation Specialist

Blueworx

Join the experience revolution We are true believers in making every interaction intelligent, natural and downright enjoyable. If you want the chance to make a difference every day for Blueworx […]. The post Digital Marketing and Lead Generation Specialist appeared first on Blueworx. Careers

Catching Your IVR System Up With the Times

Blueworx

The office of the 1970s was built on paper files, the office of the 1980s was built on word processing, spreadsheets, and other PC software, and the office of the […]. The post Catching Your IVR System Up With the Times appeared first on Blueworx. Blog Cloud IVR Migration White Paper

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Straight Talk about Security, Compliance and Reliability in Cloud Communications

The risk is real - every organization recognizes the consequences of inadequate security, compliance and reliability in communications systems. Data breaches make headlines and privacy violations put companies at legal risk, not to mention the very real revenue costs of downtime. In this report, 8x8 shares how they secure data across every step of their communications system - and how you can easily comply with tightening regulations.

Your Contact Center in the Cloud

Blueworx

What does moving your Contact Center to the cloud mean to the customer? Are there benefits? Calling into a contact center is never a favorite task of anyone. We know […]. The post Your Contact Center in the Cloud appeared first on Blueworx. Blog Call Routing Cloud Contact Center

Do you hate waiting in line?

Blueworx

Do you hate waiting in line? On hold? Most of us would certainly answer, “yes.” ” However, the psychology behind waiting in line says that most of us don’t hate waiting […]. The post Do you hate waiting in line? appeared first on Blueworx.

The Omni-Channel Movement

Blueworx

Compared to even 5 years ago, technology has never before been so integrated into our daily lives. Look around you, how many internet-connected devices are within arm’s reach? These things […]. The post The Omni-Channel Movement appeared first on Blueworx.

Credit Unions – Take Member Experience to the Next Level

Blueworx

Building loyalty, meeting higher than ever service expectations and differentiating products and services from your competition are challenges that every Credit Union faces today. Searching for ways to take the […]. The post Credit Unions – Take Member Experience to the Next Level appeared first on Blueworx. Blog Contact Center Credit Unions IBM Watson IVR

Beyond the Contact Center: Unlocking Insights with Speech Analytics

A global survey of 500 key decision makers by Opus Research shows the core benefits of making the leap to an omnichannel contact center, such as uncovering actionable business insights on employee-customer interactions.

Forbes: Reinventing Interactive Voice Response For The Digital Era

Blueworx

“Few technologies are more despised than interactive voice response (IVR). It doesn’t help that big companies have largely replaced the dreaded ‘press one for sales’ with voice recognition technologies. Instead […].

Making Outbound Notifications Part of Your Contact Center Experience

Blueworx

Providing a great customer experience through your contact center goes a long way towards building loyalty to your brand. Satisfying this need takes more than ramping up staffing or adding […]. The post Making Outbound Notifications Part of Your Contact Center Experience appeared first on Blueworx. Blog AI Blueworx Outbound Notification

Chatbots – An Attractive Option for your Contact Center

Blueworx

Contact Centers are transforming to keep up with the needs and demands of customers. Automation has always been part of the contact center world – and so it is no […]. The post Chatbots – An Attractive Option for your Contact Center appeared first on Blueworx. Blog Chatbot Contact Center

PCI Compliance in the Contact Center

Blueworx

Administrators of Contact Centers have 2 major bosses when it comes to maintaining a secure credit card environment: the companies that issue the cards and customers who are nervous about […]. The post PCI Compliance in the Contact Center appeared first on Blueworx. Blog Contact Center IVR PCI compliance

Personalized Customer Experience with All-In-One Voice, Video, Chat, Contact Center

Reliable communications are mission critical in today’s business environment. Customers are increasingly selective, and companies compete on the customer experience. Incorporating integrated communications as a key component is driving high returns.

Healthcare – Mobile and Self-Service Options for your Contact Center

Blueworx

Customers expect businesses to provide quick, convenient ways to access information and manage routine transactions. The banking, travel and retail industries have embraced mobile and self-service technologies to satisfy their […]. The post Healthcare – Mobile and Self-Service Options for your Contact Center appeared first on Blueworx. Blog appointment scheduling healthcare