Blueworx

Happy Customers = Happy Banks

Blueworx

With the increase in technology making competition for customers more fierce than ever, banks have a huge incentive to improve their customer experience. But just how important is the customers […]. The post Happy Customers = Happy Banks appeared first on Blueworx.

Blueworx Voice Response 7.19

Blueworx

The Blueworx Voice Response (BVR) release 7.19 adds robust functionality further advancing BVR’s ability to provide access to artificial intelligence (AI) through all IVR application models. VoiceXML Virtual Assistant Integration […]. The post Blueworx Voice Response 7.19 appeared first on Blueworx. News AI IVR Voice Response

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Artificial Intelligence in the Contact Center

Blueworx

We are all exposed to some form of Artificial Intelligence (AI) on a daily basis. Whether we employ it for personal projects with Siri, on our device’s software to efficiently […]. The post Artificial Intelligence in the Contact Center appeared first on Blueworx.

Blueworx release Blueworx Voice Response for Linux 7.16 and 7.17

Blueworx

Blueworx, a provider of Interactive Voice and Customer Experience solutions designed to deliver efficient, scalable, and reliable voice technologies, announces two new releases for Blueworx Voice Response for Linux. The […]. The post Blueworx release Blueworx Voice Response for Linux 7.16

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Waterfield Technologies, Well Positioned to Deliver Conversational AI Solutions

Blueworx

Opus Research ‘Vendors that Matter Series’ Tulsa, Oklahoma – April 21, 2020 –Waterfield Technologies (WTI), a leading enterprise software and professional services organization providing voice and conversational AI solutions that […]. The post Waterfield Technologies, Well Positioned to Deliver Conversational AI Solutions appeared first on Blueworx. News coversationalai iva

4 Steps to Building Your AI Strategy

Blueworx

Experience partnering with organizations in the early stages of AI has uncovered two recurring perceptions of how it applies to the contact center. The first perceives artificial intelligence as the […]. The post 4 Steps to Building Your AI Strategy appeared first on Blueworx. Blog AI Strategy Contact Center

Blueworx Authentication Service Fights Fraud and Improves Customer Experience

Blueworx

Traditional caller authentication methods often require the customer to provide seemingly endless ‘secure’ information to prove their identity, creating a slow and frustrating user experience. And as fraudsters continue to […].

Smart, Dynamic CX in the Modern Contact Center

Blueworx

You cannot get around it – contact centers must modernize their operations to remain competitive in the current business landscape. Artificial intelligence is able to contribute to this effort in […]. The post Smart, Dynamic CX in the Modern Contact Center appeared first on Blueworx. Blog AI Contact Center CX

Cloud Migration – A Roadmap for Success

Blueworx

Careful planning is essential when migrating your contact center to the cloud. Studying all of your current processes and developing a roadmap ensures a successful migration. Most importantly, you need […]. The post Cloud Migration – A Roadmap for Success appeared first on Blueworx. Blog Cloud Contact Center Migration

8 Contact Center Trends to Watch in 2020

In this eBook, we’ll arm you with the research you need to inform areas of investment, and 8 quick tips you can use to improve your contact center’s performance now!

Contact Your Customers Proactively with Outbound Notifications

Blueworx

Offering the best possible customer experience requires more than staffing a contact center and waiting for calls to arrive. Increasingly, customers expect to be contacted proactively with the information they […]. The post Contact Your Customers Proactively with Outbound Notifications appeared first on Blueworx. Blog Contact Center Outbound Notification

Six Pillars of Customer Experience

Blueworx

We live in a world where pizza delivery gets to your home faster than the police. No offense intended members of law enforcement. Rather, kudos to all those technologists out […]. The post Six Pillars of Customer Experience appeared first on Blueworx.

Bots Are Not Just the New IVR

Blueworx

In my last article on virtual assistants and bots improving CSAT by cutting down on boredom ([link] ), one thing I didn’t address was how to add automation to the […]. The post Bots Are Not Just the New IVR appeared first on Blueworx.

Fun Contact Center Facts to Start Off 2018

Blueworx

Let’s face it, contact centers are not that exciting – but times, they are a changing. This next year the focus across the board will be on the customer journey. […]. The post Fun Contact Center Facts to Start Off 2018 appeared first on Blueworx.

The Pros and Cons of Incentivized Reviews

With so many online reviews out there, we’ve decided to take a look at how incentivized consumer reviews fare against regular reviews from consumers that were not incentivized. Is one better than the other? More positive? Are they similar in topics covered and level of detail? Download this report to get answers to those questions and more!

Blueworx Voice Response Update Adds Functionality: Blueworx Voice Response for Linux 7.15

Blueworx

Blueworx Voice Response 7 for Linux (BVR) continues to offer a highly scalable, reliable and flexible IVR platform, allowing the user to extend the customer journey beyond traditional capabilities. We […]. The post Blueworx Voice Response Update Adds Functionality: Blueworx Voice Response for Linux 7.15 appeared first on Blueworx. Blog Blueworx Voice Response Cache Linux

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12 Days of Blueworx

Blueworx

So, who are we exactly and what is it that we really do? I mean of course besides being an awesome team of people who might play ping pong between […]. The post 12 Days of Blueworx appeared first on Blueworx.

Does AI Contradict Credit Union Missions?

Blueworx

Customer expectations when it comes to convenience is higher than ever. Without having to look up from your screen or even leave the house, life is happening right at your […]. The post Does AI Contradict Credit Union Missions? appeared first on Blueworx.

Easing Hectic Holidays with AI

Blueworx

The holidays are in full swing and even if you couldn’t tell already by the Christmas lights that adorn the many homes, you definitely can tell by the wait times, […]. The post Easing Hectic Holidays with AI appeared first on Blueworx. Blog AI Customer Experience CX IVR UX Waston

Why Smoking Costs Employers More Than They Realize

Your employees are smoking, and at a cost of $7,000 per year for each employee who smokes, that adds up - fast! This free report will show you how an effective cessation program pays for itself.

Conversational AI – Reaching new levels of engagement

Blueworx

The way people interact with businesses has been revolutionized the past few years, thanks to the innovative advances now available through conversational AI. Conversational AI has allowed our contact centers […]. The post Conversational AI – Reaching new levels of engagement appeared first on Blueworx. Blog Conversational AI Voice Response Watson Assistant

Catching Your IVR System Up With the Times

Blueworx

The office of the 1970s was built on paper files, the office of the 1980s was built on word processing, spreadsheets, and other PC software, and the office of the […]. The post Catching Your IVR System Up With the Times appeared first on Blueworx. Blog Cloud IVR Migration White Paper

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Do you hate waiting in line?

Blueworx

Do you hate waiting in line? On hold? Most of us would certainly answer, “yes.” ” However, the psychology behind waiting in line says that most of us don’t hate waiting […]. The post Do you hate waiting in line? appeared first on Blueworx.

Advanced Support for Artificial Intelligence Bots

Blueworx

One of the cornerstones of Blueworx development is to be technology agnostic, giving customers the freedom and flexibility to choose the best complementary products and services for their particular application. […]. The post Advanced Support for Artificial Intelligence Bots appeared first on Blueworx. Blog Amazon Speech Blueworx Voice Response IBM Watson Speech

AI & Community: Don't Hammer the Flowers

Speaker: Venessa Paech, Australia's Leading Community Specialist

Join Vanilla Forums on Tuesday, July 21, 2020 at 8:30 AM ET for this on-demand workshop led by Venessa Paech, Co-Founder of Australian Community Managers and Leading APAC Community Specialist.

The Omni-Channel Movement

Blueworx

Compared to even 5 years ago, technology has never before been so integrated into our daily lives. Look around you, how many internet-connected devices are within arm’s reach? These things […]. The post The Omni-Channel Movement appeared first on Blueworx.

Benefits of Callback Option in Your Contact Center

Blueworx

A great Customer Experience is at the top of the list when looking at ways to develop loyalty and shine above competitors. Businesses spend millions marketing their products trying to satisfy […]. The post Benefits of Callback Option in Your Contact Center appeared first on Blueworx. Blog Callback Contact Center

Your Contact Center in the Cloud – Consider Better UX

Blueworx

Are you contemplating the BIG decision move your contact center to the cloud? There are a lot of factors to consider when taking this step and one of the most […]. The post Your Contact Center in the Cloud – Consider Better UX appeared first on Blueworx. Blog Cloud Contact Center Customer Experience

Forbes: Reinventing Interactive Voice Response For The Digital Era

Blueworx

“Few technologies are more despised than interactive voice response (IVR). It doesn’t help that big companies have largely replaced the dreaded ‘press one for sales’ with voice recognition technologies. Instead […].

Get More Value from Contact Center Performance

This whitepaper has provided some suggestions for KPIs that you may want to use. Once you’ve chosen your KPIs, make sure that you’ve communicated the importance of these metrics to all employees in your contact center, as well as how you expect them to be achieved.

Your Contact Center in the Cloud

Blueworx

What does moving your Contact Center to the cloud mean to the customer? Are there benefits? Calling into a contact center is never a favorite task of anyone. We know […]. The post Your Contact Center in the Cloud appeared first on Blueworx. Blog Call Routing Cloud Contact Center

Digital Marketing and Lead Generation Specialist

Blueworx

Join the experience revolution We are true believers in making every interaction intelligent, natural and downright enjoyable. If you want the chance to make a difference every day for Blueworx […]. The post Digital Marketing and Lead Generation Specialist appeared first on Blueworx. Careers

Making Outbound Notifications Part of Your Contact Center Experience

Blueworx

Providing a great customer experience through your contact center goes a long way towards building loyalty to your brand. Satisfying this need takes more than ramping up staffing or adding […]. The post Making Outbound Notifications Part of Your Contact Center Experience appeared first on Blueworx. Blog AI Blueworx Outbound Notification

Credit Unions – Take Member Experience to the Next Level

Blueworx

Building loyalty, meeting higher than ever service expectations and differentiating products and services from your competition are challenges that every Credit Union faces today. Searching for ways to take the […]. The post Credit Unions – Take Member Experience to the Next Level appeared first on Blueworx. Blog Contact Center Credit Unions IBM Watson IVR

B2B Pocket Playbook: End-to-End Guide to Sales Enablement

Sales enablement is the strategic process of providing sales teams with the content, guidance, and mentorship needed to engage targeted buyers. It’s all about equipping sales professionals with the tools they need to put their best-selling foot forward. And if sales teams want to continuously sell better -- and faster -- their sales enablement process must have a game-winning strategy. It's time for you to start selling smarter - and hitting your sales number - with the best B2B database in the market. Get started today.

Chatbots – An Attractive Option for your Contact Center

Blueworx

Contact Centers are transforming to keep up with the needs and demands of customers. Automation has always been part of the contact center world – and so it is no […]. The post Chatbots – An Attractive Option for your Contact Center appeared first on Blueworx. Blog Chatbot Contact Center

Insert Brain Here

Blueworx

Artificial intelligence, or AI, has gotten record breaking smart. It has outsmarted world champions in poker, chess, and even won jeopardy (we all thought for sure it was impossibly rigged, […]. The post Insert Brain Here appeared first on Blueworx. Blog AI ANN Brain CX Deep Learning

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PCI Compliance in the Contact Center

Blueworx

Administrators of Contact Centers have 2 major bosses when it comes to maintaining a secure credit card environment: the companies that issue the cards and customers who are nervous about […]. The post PCI Compliance in the Contact Center appeared first on Blueworx. Blog Contact Center IVR PCI compliance

Creating a Better Customer and Agent Experience with AI

Blueworx

What if we could tell you the contact center can be better, faster, smarter and more successful in creating loyalty with your customers that is long lasting? Creating a better […]. The post Creating a Better Customer and Agent Experience with AI appeared first on Blueworx. Blog AI Contact Center Customer Experience Live Agent Smart Agents

3 Signs You Need A Self-Service Consumer Insights Solution

Understanding consumers can be a complex task. Consumer research can be a lengthy process–whether it’s manual research or configuring and training first generation AI machines on what to look for in consumer feedback.