Convoso

SEPTEMBER 23, 2019

If you want your outbound call center to convert more of your leads faster, efficiency is everything. But what are the best ways to improve efficiency while continuing to run full speed ahead with your business?

Marketing 120

Marketing Call Center call center solutions Contact center software 120

Convoso

SEPTEMBER 23, 2019

If you’re looking to scale your call center’s outbound operation, artificial intelligence (AI) can help in a big way. It’s especially helpful for call centers in industries like health insurance. The insurance vertical, for example, often scales outreach around open enrollment each year. As a high-pressure time of the year, call centers need to operate efficiently and at an even higher scale when it’s open enrollment.

Call Center 120

Call Center Personalization Customer Support 120

Convoso

JUNE 19, 2019

This week we hosted the first in a series of four webinars about the most important changes in telemarketing compliance, and the recording is now available.

Telemarketing 185

Telemarketing 185

Convoso

SEPTEMBER 8, 2017

As technology advances, we all have that utopian dream of having all our problems answered at a click of a button. No matter the difficulty. No matter the medium.instant solutions and quality experiences. Many believe that for customer service, Artificial Intelligence, or AI, is the future of customer service and maybe the disruption of the entire call center industry.

Call Center 213

Call Center Technology Customer Service call center solutions 213

Convoso

FEBRUARY 8, 2019

VSA searched for a single contact center platform that would eliminate the inefficiencies created by using various CRM systems and dialer capabilities not at all suited for a unique client this company needed to support. With the existing systems, VSA would have been developing manual and time-consuming work-around processes.

CRM 175

CRM Contact Center Customer Experience 175

Convoso

JANUARY 24, 2019

Pacific Business Services (Pac Biz), a call center based in the Philippines, gives businesses in several countries around the world an efficient, professional option for outsourcing call services. This eliminates the burden of having to hire and train internal resources and helps Pac Biz’s clients grow.

outsourcing 154

outsourcing Call Center 154

Convoso

SEPTEMBER 11, 2017

In mid-2017 Ascent Mortgage Group came to Convoso searching for a new contact center platform with a high-performance automated dialer like none other. Before starting on the Convoso platform, Ascent Mortgage Group was “burning through leads” - a negative outcome that resulted from the various call center applications and providers they were using.

Contact Center 163

Contact Center Call Center 163

Convoso

AUGUST 27, 2017

A decade ago, no self-respecting call center director would dream of using anything that even remotely resembled a cloud-based software solution. If the software and hardware weren't in your contact center, it wasn’t to be trusted. How else could you keep an eye on anything?

call center software 120

call center software Call Center Contact Center call center solutions 120

Convoso

AUGUST 7, 2017

On the surface, call centers haven’t changed much over the last few decades. They still serve essentially the same purpose — to act as a customer service center, a sales department or both. But that’s just the surface. Dig a little deeper into the workings of a call center and you’ll be surprised just how much they have changed.

Call Center 120

Call Center Sales Customer Service call center solutions 120

Convoso

MAY 23, 2017

Outbound sales offers a burgeoning career to many entering the field. However, entering outbound sales and attempting to be successful, while maintaining confidence can be difficult. Acquiring and learning any new skill often comes with many challenges. Understanding the ins and outs of what it takes to thrive in outbound sales can not only help you overcome challenges, but will also give you a serious leg-up on the competition.

Outbound sales 163

Outbound sales Sales 163

Convoso

MAY 25, 2017

Are your outbound sales team efforts optimized for productivity? If it took you some time to think it through.then odds are your team isn't working up to their full potential because they're lacking in key areas. See just how successful your outbound sales team is by taking our free quiz below – and receive personalized insight into how and what you can do to improve your outbound sales efforts.

Outbound sales 120

Outbound sales Sales Personalization 120

Convoso

JUNE 7, 2017

Client : Bradley Lead Group is a lead generation group that focuses its efforts on qualifying extremely high quality leads in numerous financial sectors.

call center solutions 169

call center solutions Call Center 169

Convoso

JUNE 13, 2017

The topic of managing millennials is becoming an issue across nearly every major industry. However, the call center industry has been particularly affected by unmotivated and disengaged millennials. So, where do you start to fix this industry wide issue?

Call Center 154

Call Center Management 154

Convoso

JUNE 15, 2017

Like many other industries, businesses with telemarketing operations must adhere to several federal and state laws and regulations. These regulations are strictly enforced to protect consumers against complicit activities. However, a severe lack of resources to help call center operations remain compliant has resulted in major frustrations to consumers and has costed businesses thousands of dollars worth of legal penalties, and in some instances resulting in going out of business entirely.

Call Center 120

Call Center Telemarketing call center solutions 120

Convoso

JUNE 20, 2017

Let's face it.the call center industry is one of the most complex industries in the world. Call center managers are in charge of making sure their operation runs effectively–while making sure many, sometimes hundreds, of their entry level employees are constantly having effective quality conversations with their customers. A task that is a lot easier said than done.

Call Center 145

Call Center Technology Management 145

Convoso

JULY 5, 2017

Building a call center culture that breeds motivated and empowered agents is a lot easier said than done. With so much at stake in every customer interaction, call center managers tend to be too reliant on old redundant policies that simply breed frustrated customers or a lack of sales. In 2017, it is now more important than ever to focus in on making sure your call center agents are focused and goal-orientated.

Call Center 0

Call Center Sales Management call center solutions 0

Convoso

JULY 5, 2017

Joined by all the brightest minds in telecommunications, team Convoso spent the week of June 27-30 as exhibitors at Call Center Week 2017. The highly anticipated event took place in The Mirage in Las Vegas, Nevada. During the event, Team Convoso was thrilled at the opportunity to touch base with some of our existing clients along with getting to build new relationships with a variety of potential new customers.

Call Center 133

Call Center Telecommunications 133

Convoso

JULY 24, 2017

Agent training is a huge part of call center life. In fact, in an industry that suffers the most from agent turnover, agent training should be viewed as everything.

Call Center 169

Call Center call center solutions 169

Convoso

AUGUST 1, 2017

When was the last time you sat through a cold call? Probably was a very, very, very long time ago. With today’s advanced customer expectations, you will be lucky to even get someone to answer their phone. With so many other channels that customers prefer like social media, texting, email, and automation it has become increasingly harder to convince customers to answer calls from unknown and unfamiliar numbers.

Scripts 154

Scripts Call Center Outbound sales Sales 154