Adapting to the Future: Key Trends Reshaping Player Support in 2024
5CA
MARCH 19, 2024
There are seismic changes in how games are marketed, how players are retained, and, importantly, how Player Support is evolving.
This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.
5CA
MARCH 19, 2024
There are seismic changes in how games are marketed, how players are retained, and, importantly, how Player Support is evolving.
5CA
FEBRUARY 13, 2024
In the fast-evolving industry of gaming, the integration of AI into Player Support has become more than just a trend—it's a transformative force to enhance player experience.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
5CA
OCTOBER 5, 2023
5CA’s Player Support Meetup 2023 brought together Player Support experts from around the world to share industry insights & expertise.
5CA
JULY 26, 2023
Hackers are using diverse techniques to target the gaming ecosystems and their players. Read these strategies to build robust defences!
5CA
JUNE 23, 2023
The post Fraud in the Gaming Industry: Unmasking the Dark Side appeared first on 5CA.
5CA
MARCH 10, 2023
The post Why web3 game developers should focus on game development and growth appeared first on 5CA.
5CA
FEBRUARY 9, 2023
The post 5CA is officially a COPC-certified company! appeared first on 5CA.
5CA
APRIL 9, 2021
The post Why great CX is the ultimate driver for player retention appeared first on 5CA.
5CA
OCTOBER 6, 2022
The post How expert player support can combat toxicity in gaming appeared first on 5CA.
5CA
MAY 5, 2021
The post 5 reasons CX is the heart and soul of a successful brand appeared first on 5CA.
5CA
APRIL 2, 2021
The post How a solid relationship between CX and brand strategy can superpower your start-up. appeared first on 5CA.
5CA
MAY 12, 2021
The post How fans of brands can improve your CX ROI appeared first on 5CA.
5CA
MAY 14, 2021
The post How do you treat your VIPs (Very Important Players)? appeared first on 5CA.
5CA
MAY 19, 2021
The post Is quality CX the secret to scaling up quickly and effectively? appeared first on 5CA.
5CA
MAY 21, 2021
The post What’s the secret to ramping up your gaming PX? appeared first on 5CA.
5CA
MAY 26, 2021
The post How to manage customer support spikes appeared first on 5CA.
5CA
AUGUST 27, 2021
The post High 5: A conversation with Wassi Arambatzis appeared first on 5CA.
5CA
APRIL 7, 2021
The post Going mobile: the mobile gaming boom and expectations for what’s more to come in 2021. appeared first on 5CA.
5CA
MAY 19, 2021
The post Is quality CX the secret to scaling up quickly and effectively? Yes! appeared first on 5CA.
5CA
AUGUST 27, 2021
The post High 5: A conversation with Wassi Arambatzis. appeared first on 5CA.
5CA
SEPTEMBER 3, 2021
The post High 5 – A conversation with David Bos appeared first on 5CA.
5CA
JUNE 10, 2021
At 5CA we’re obsessed with great CX as well as the people who help to shape it. In our new ‘Conversations’ series we sit down with some of the most passionate, interesting people in our industry to talk about what makes for standout customer experience. To kick off our series, our very own Rory Stark is here in conversation with Pascal Debroek.
5CA
MAY 26, 2021
Most of us in the CX industry know about customer service spikes and the mixed blessing they can be. On the one hand, a product is so popular that thousands are inquiring about it. On the other, the volume is so high, you have difficulty handling it successfully.
5CA
MAY 26, 2021
Most of us in the CX industry know about customer service spikes and the mixed blessing they can be. On the one hand, a product is so popular that thousands are inquiring about it. On the other, the volume is so high, you have difficulty handling it successfully.
5CA
MAY 21, 2021
5CA’s superpower lies in helping supercharge PX—in speed and satisfaction. But what’s the point in having powers if you can’t share how to use them?
5CA
MAY 19, 2021
It’s good business, in every sense, to look after your VIPs. Good for them, rewarding them for their customer loyalty and advocacy, and good for your repeat revenues and bottom line. But just how do you do it?
5CA
MAY 14, 2021
It’s good business, in every sense, to look after your VIPs. Good for them, rewarding them for their customer loyalty and advocacy, and good for your repeat revenues and bottom line. But just how do you do it?
5CA
MAY 12, 2021
At 5CA we believe the CX that we offer is superior because it’s fan-made. We think it’s better for the customers of the businesses we partner with, but we also think it’s better for our clients’ own bottom line. And we can prove it. Let’s take a look at how fans of brands can make a difference to your ROI.
5CA
MAY 5, 2021
To some, it’s just a buzzword. But, at 5CA, we know CX is the heart and soul of all successful brands.
5CA
APRIL 9, 2021
The gaming revolution is underway. But with so many new games, streaming services, and opportunities out there, how can you retain your players? Well, your secret ingredient is great CX.
5CA
APRIL 7, 2021
Expert digital strategist Marlon Heckman knows a lot about how start-ups and scale-ups can see epic growth with great CX. As someone who's worked with a range of companies, from McKinsey to MTV, we wanted to pick his brain on why strategy and CX are the perfect partnership for an impactful start-up.
5CA
APRIL 2, 2021
Expert digital strategist Marlon Heckman knows a lot about how start-ups and scale-ups can see epic growth with great CX. As someone who's worked with a range of companies, from McKinsey to MTV, we wanted to pick his brain on why strategy and CX are the perfect partnership for an impactful start-up.
5CA
MARCH 31, 2021
Over the last decade, subscription services have gone from unicorns to mustangs. They exist everywhere for every reason. But how can you retain customers in such a crowded landscape?
5CA
MARCH 31, 2021
Over the last decade, subscription services have gone from unicorns to mustangs. They exist everywhere for every reason. But how can you retain customers in such a crowded landscape?
5CA
MARCH 29, 2021
More and more start-ups are realizing the value in investing in CX early on. But how can setting things up in a scalable fashion help prepare you for the future?
5CA
MARCH 25, 2021
Earth 2 and 5CA are delighted to announce their customer experience partnership for the brave new world of Earth 2. As pioneers of work-from-home global CX, 5CA will bring its expertise and passion for brilliant customer experience to Earth 2’s revolutionary online project.
5CA
MARCH 23, 2021
Did you know over 70% of start-up founders don’t have a customer support strategy in place? In this post, we look at the facts and figures of the most useful CX features.
5CA
MARCH 22, 2021
Did you know over 70% of start-up founders don’t have a customer support strategy in place? In this post, we look at the facts and figures of the most useful CX features.
5CA
MARCH 17, 2021
Do you remember a time when subscription e-commerce wasn’t a thing? Whether it’s streaming media services or teddy bears, the subscription model is booming. So much so, it’s about to go global, but how can you use that to your advantage?
5CA
MARCH 17, 2021
At 5CA, we’ve been champions of working from home since our humble beginnings in our CEO, Otto van Haaren’s, mind. But while it’s been great to see other companies get on board with remote work — however necessary — we also understand its problems.
5CA
MARCH 15, 2021
Our Business Development Director Marcel Stroop spoke recently at the GSA’s Festival of Sourcing, taking part alongside Paula Kennedy from Concentrix and Roger Beadle from Limitless in a virtual roundtable discussion about the future of ‘open talent’ CX.
5CA
MARCH 12, 2021
At the core of our business are our fans of brands. They’re our customer experience superpower: each one is a superfan of the brand they work for, and we only hire them as CX agents if they love our clients’ brands as much as our clients do. We can afford such high standards when recruiting because our CX agents work remotely, and that means we can hire the best people, wherever they live.
5CA
MARCH 10, 2021
Subscription services have gone mainstream and we’re all aware of their benefits, but they also come with plenty of challenges. What are those challenges? And how can we use them to increase long-term value?
5CA
MARCH 8, 2021
Brand ambassadors have been around since the dawn of advertising. As far back as the late 1900s, people like famed American writer Mark Twain were endorsing products they loved to use. These days, in our social media savvy landscape, it’s everyday people who are brand ambassadors. And those everyday people are the not-so-secret ingredient to your marketing campaign.
Expert insights. Personalized for you.
Are you sure you want to cancel your subscriptions?
Let's personalize your content