Top 10 Best VoIP Software For Your Business

For a company that relies entirely on voice communication, having a robust phone system is the most critical piece of the puzzle.

Your sales and customer support teams need the best VoIP software that, in addition to fulfilling basic tasks, empowers reps to be more productive, perform better, and score more wins. In terms of productivity and cost-effectiveness, it is a superior substitute for using a standard telephone line.

By integrating this cutting-edge communications technology, practically every firm stands to gain significantly. The development of VoIP technology has allowed customers to connect from home offices and distant locations.

What Factors to Consider For Choosing the Best VoIP Software?

There are many VoIP business phone system providers out there. Which best VoIP app fits you?

Here are some of the factors you need to consider in the decision-making: 

1.Map out your Needs

Most VoIP call centre solutions entail standard features like audio/video conferencing, call forwarding, and call transfer. Also, you can add advanced VoIP functionalities such as interactive voice response (IVR), call whispering, and live call monitoring.

So, you need to know your team’s needs before committing to any VoIP package. Look into your current phone setup. See where it falls short of fulfilling workforce requirements. Discuss with your reps and short-list the desired features of the best app for VoIP for Android.

2.Consider the Total Cost of Ownership

What good is picking a VoIP business phone system with all bells and whistles if it is beyond your budget? 

The overall cost of VoIP phones is more than the sticker price. So, be diligent if the service provider has stashed surprise costs – one-time fees, optional features, or additional expenses – in its VoIP packages. 

Check whether they let you add more features to your plan over time and consider the cost implications down the line. Get a written cost break-up and the vendor’s total cost of ownership (TCO). 

3.Third-party Support

Moving or re-creating contact center data already existing in another tech suite is a significant waste of productive hours. So, make sure your VoIP business phone system offers integration with your go-to business applications, including Dropbox, Salesforce, HubSpot, and Zendesk. Even if the VoIP software does not natively blend with a particular CRM platform, check if it supports third-party API integrations.

4.Trustworthy Technical or Customer Support

The best VoIP telephone company understands the criticality of offering support at the speed of need. Make sure the service provider is approachable when something crops up, whether it is a simple query or a complex technical problem. 

Connecting only through email will not do the job. You should be able to raise your concern on multiple channels such as live chat, phone calls, social media platforms, and SMS. 

Besides, create a sound contract that mentions the service level agreements (SLA) to avoid unwanted conflicts or confusion.

5.Serves Mobile Users

With remote working becoming mainstream, it is time to settle with a VoIP software provider that offers fully-featured mobile VoIP phone apps. While forwarding calls to smartphones is a bare minimum, better opt for the one that heavily focuses on providing your mobile users with a holistic experience.

6.Do Not Ignore Security

Foolproof security features are a must for call centers, and it holds true when looking for the best VoIP calling software. VoIP data packets traverse over the Internet, which is a public medium with little security. Hence, lock in a VoIP company that provides robust end-to-end encryption. Apart from that, the product should also be packed with advanced security options such as secure data access and multi-factor authentication (MFA).

Top 10 List of Best VoIP Software

1.JustCall

If you are a progressive contact center eyeing future growth, look no further than JustCall. JustCall, the best VoIP app to call, prides itself on delivering a rich stack of features for sales and customer support teams. The solution packs advanced capabilities by bundling in 99.99% uptime, conditional call distribution, and interactive voice response (IVR).

For sales teams, there is call tagging, a sales dialer, and the choice to continue with your existing business contact number with easy porting. 

Want to integrate JustCall into your current tech stack? The solution works well with almost everything, extending native integration with 100+ CRMs, help desk software, and business tools, including Zoho, HubSpot, Salesforce, Pipedrive, Intercom, Slack, and more.

Accessing all the features in a single panel is convenient enough, thanks to the user-friendly interface. The desktop and mobile apps (Android, iOS) are equally easy to use, even for those not tech-savvy. 

The features you will enjoy are

• Powerful autodialer & automation
• Toll-Free numbers
• Automation
• Calls recording
• Keep existing numbers
• Custom numbers

JustCall is available in four pricing plans– Essentials, Team, Pro, and Business. The Essentials package starts at $19 per user per month (billed annually) for a single user at minimum. For the Team package, it is $29 per user per month annually for a 2-user minimum, $49 in the Pro package per user per month annually, and for Business, it depends on quotations according to your needs.

Sign up for JustCall today and instantly get local phone numbers in 70+ countries. You can even schedule a free demo call with experts to learn about JustCall and the limitless possibilities it brings to sales and customer support teams. 

2.RingCentral

RingCentral offers the best VoIP app for free international calls wrapped with common enterprise-grade features you can expect these days – video calling, voicemail-to-text, and HD voice. 

The company’s core VoIP product is its MVP (messaging, video, and phone) which comes in four different pricing buckets. The most popular Essentials plan includes unlimited business SMS and calling (within the US and Canada), document sharing, and toll-free numbers. 

You will find just about anything in the upgraded tiers if you want more. The pricing plans of RingCentral MVP are Essential, Standard, Premium, and Ultimate.

Some of RingCentral’s features are:

• Presence and head-up display
• Call forwarding
• Call screening
• Unlimited audio and video conferencing
• Developer platform and custom integrations
• Multi-level IVR
• International calling

Opt for the ultimate package; you get everything in premium plus unlimited storage, and device status reports.

3.Dialpad

Dialpad’s VoIP system grows as your business grows; it offers a flexible solution for your entire staff to collaborate today and tomorrow. 

Dialpad is popular for its simple interface and faster chat support. It comes with all the basic features that sales and customer service teams need for effective communication with prospects and customers.

Some of the features you earn with Dialpad are:

• Voicemail with accurate transcriptions
• Porting numbers
• Local presence
• Simultaneous Ring
• Caller ID
• Virtual phone number
• Business text messaging

Dailpad is available in 3 plans, the standard, the pro, and the enterprise. Learn more about its pricing here.

4.Grasshopper

Grasshopper is a VoIP call center solution that heavily focuses on entrepreneurs and small businesses. 

Instead of charging per user, Grasshopper’s plans are available at monthly costs – meaning you do not need to have deep pockets. You can add as many additional contact numbers to your package as necessary. 

You can use one phone number and three extensions for a monthly Solo account fee of $26 (paid annually). With the top-tier Small Business plan, you may increase your capacity to 5 lines and limitless extensions.

Some of Grasshopper’s features include:

• Toll-Free Numbers, Local Numbers, Vanity Numbers
• No additional devices needed
• 24/7 support
• Business Texting
• Call Forwarding
• VoIP + WiFi Calling
• Voicemail Transcription

(Note that currently, Grasshopper is available only in the USA and Canada and is one of the best VoIP apps in Canada). Learn more about its pricing here.

5.8X8

8X8 solves your contact center communication hurdles with a comprehensive solution available at only $15/account/month. 

Not all prefer to talk to their customers by phone, and 8×8 addresses this with its Series X packages for VoIP business phone systems.

8×8 offers three affordable and productive plans, including Express, X2, and X4.

The features offered by 8×8 are:

• Local Number Porting & Direct Dial Number
• Caller ID, Blocking, & DND (Do Not Disturb)
• Call Forwarding & Transfer
• Call Monitoring
• Call Queues
• Call Recordings
• Visual Voicemail

8X8’s X Series bundles are built on XCaaS (any communications as a service). You get a single dashboard for two-way audio and video, call queues, and ring groups. All these are crucial to keep you ahead when managing calls while maintaining a professional image before your customers. 

Further, there are Microsoft Teams and GSuite alongside call analytics and cross-platform team messaging to stay in touch with your staff. Learn more about its pricing here.

6.Ooma

Ooma’s VoIP phone is among the preferred choices of small-size companies thanks to its flexibility and scalable service options.

Ooma offers you distinct features like

• Virtual Receptionist
• Call Park
• Ring Groups
• Extension Monitoring
• Call Forwarding
• Virtual Extensions
• Mobile App (iOS and Android)
• Simultaneous Ring
• Easy Installation
• User Portal

Ooma is available in 3 pricing plans, the essential plan, the pro plan, and the pro plus plan.  Learn more about its pricing here.

7.Vonage

Make cold outreaches and inbound calling convenient with Vonage. Using its communication APIs, your contact center team can make unlimited calls, smoothly transfer calls, and monitor customer satisfaction in real time. 

The capability of Vonage’s call flip is one of its attractions. With Vonage, you will also enjoy more features like: 

• Intuitive video collaboration solution
• Management of the entire phone system from a single portal
• Look into customer concerns with SMS, MMS, and Facebook Messenger
• Business lamp field
• Company Call Recording

Vonage boasts a powerful list of integrations with CRM platforms like Google Workspace, Salesforce, and Microsoft Dynamics. 

Vonage offers you 3 pricing plans- the mobile plan, the premium plan, and the advanced plan. Learn more about its pricing here.

8.Google Voice

Making calls with the Google Voice VoIP solution is simple if you are up to speed with Google suite, including its Workplace app ecosystem. There is no need to download the app as it mostly comes pre-built in your web-browsing device, so you handle calls in a tick. 

You can access the Google Voice app from any Google webpage, including the Gmail folder and Google search window. Besides basic calling, you can take advantage of call management and visual voicemail features. 

Google Voice has 3 major – the starter plan, the standard plan, and the premier plan. Unmatchable features are provided by Google Voice like:

• Compatibility with devices
• Increase in reach with SIP Link
• Less administrative work
• Automatic transcription of voicemails to text
• Number assignment, porting, and billing

Learn more about its pricing here.

9.Freshdesk

Freshdesk Contact Center is a cloud-based platform that serves that adequately serves inbound and outgoing calls. This is one of the best VoIP apps for small businesses and carries pride in its deeper call center control.

Its VoIP phone setup is wise for deploying a small sales or customer service team. You can access a real-time portal to barge into calls, monitor live conversations, and do much more.

Some of Freshdesk Contact Centre features include:

• Minimal disruption to your existing workflows
• Port in your existing phone numbers
• Set up call queue and IVR menus
• Easy to navigate and operate
• Low learning curve
• Ensuring top-notch call quality

Freshdesk Contact Center offers 3 pricing packages- the growth plan, the pro plan, and an enterprise plan. Learn more about its pricing here.

10.Nextiva

Nextiva is another well-reputed name in the VoIP software space. The VoIP call center solution provider shines in certain aspects, including its flexible pricing packages and advanced capabilities. 

See which of your customers or leads is currently available with the real-time presence feature.

The features are offered to increase productivity like:

• Handle calls during peak hours with call queues
• Unlimited video calling
• Voicemail
• Specifically designed VoIP services
• Call Queuing
• Transfer customer calls
•  instant automated greeting
• Call Analytics
• SIP Trunking
• Voicemail
• Call Recording & Rating

Talking about third-party integrations, Nextiva does not disappoint. The VoIP phone system has at-scale integration options. Support for Outlook, Google Contacts, Salesforce, and HubSpot is available. 

Nextiva has 3 incredible pricing plans for easy VoIP services- the essential plan, the professional plan, and the enterprise plan. Learn more about its pricing here.

Empower Your Sales and Support Teams With New-Age Communication Capabilities

Sales and support reps need more than just calling capabilities to perform better. They need the power of AI and automation in the phone system. They need high-impact features like conversation intelligence, a sales dialer, multi-level IVR, automatic call distribution, and more. 

So, invest in the best VoIP software and position your team for greater wins. Empower them with the solutions they need to close more deals and improve their CSAT score.