VoIP (Voice over Internet Protocol)

5 Top Examples of VoIP: How VoIP Helps in Different Industries

The uses of VoIP are wide and extensive, playing a game-changer in voice communications. Replacing its traditional counterpart, the technology is heavily deployed across industries and sectors today. 

VoIP phones expand business communication capabilities and ensure business continuity with internet-based calling. In fact, they solve all analog phone incompetencies that once pestered sales and customer support teams. 

In this blog, we’ll explore different VoIP examples and use cases to get a clearer picture of why and how this tech is redefining communication strategies for businesses. 

But first, let’s get acquainted with VoIP and its features

Features of VoIP Phone Systems

VoIP Definition and Example

Voice over Internet Protocol or VoIP is a technology that uses IP networks to transmit voice and multimedia content over the internet.

Also known as IP telephony or internet telephony, VoIP makes communication more accessible and affordable. 

Common examples of VoIP apps include Skype, WhatsApp, Viber, Google Hangouts, Facebook Messenger, etc.

Fixing Communication Gaps Across Industries 

Traditional business phone systems aren’t geared to meet the needs of modern businesses. Wire-based, high-maintenance analog phones slow down progress on support and sales efforts. 

Then why are companies still using them?

The reason: these systems are such a crucial piece of business operations it seems daunting to actually replace them. There are fears of disruptions and discontinuity. 

Having said that, a majority of businesses that switched to VoIP-based phone systems realized how VoIP solutions drive performance and productivity.

VoIP solutions are known to offer resources and tools that tackle the most common communication problems that traditional phone systems are incompetent to address. 

Feature-intensive VoIP is a befitting replacement for the plain old telephone system. 

Recommended Read: All You Need to Know About VoIP Phone Systems: A Complete Guide

With VoIP phones, you can address the following issues in your business communication system:  

1. The Hassle (and Cost) of Manual Call Routing

Companies need someone who can respond and re-route the calls to the right place and person.

Most companies have a hard time identifying the support required for someone to handle administrative work, like answering phone calls and transferring calls to the correct agent.

If your company doesn’t have an effective communication strategy, the chances of customers hanging up increase. Eventually, they’d prefer to go to your competitors, who perhaps ensure a faster resolution. 

How does VoIP address this issue?

VoIP systems offer the ability to automatically route inbound calls to more than one line.

As soon as a call comes in, the VoIP system finds out who’s calling. This cloud-based phone system then re-routes calls to the right department/individuals without any manual intervention of a receptionist. 

Advanced call routing, in this sense, addresses a major gap in support quality. It decreases the customer waiting time and improves first-call resolution. 

Unlike an analog phone, you can transfer calls from phone to phone, phone to laptop/computer, or laptop/computer to laptop/computer.

Naturally, this clears out any potential bottlenecks in the customer support workflows and enhances the customer experience. 

Self-hosted VoIP, hosted VoIP, and hybrid VoIP are examples of VoIP systems you can use in your organization.

2. High Cost of Business Expansion

Many companies want to expand their business globally. An issue that haunts them, in this case, is the high cost associated with calling overseas.

In VoIP phone systems, calls are routed using the internet instead of conventional telephone lines, which makes the cost of calling and receiving international calls expensive.

Internet-based calling has been a huge success as well as a saving grace, especially in the wake of the pandemic. 

Since agents can make and receive calls from anywhere, scaling up sales/support operations becomes super easy and cost-effective with a VoIP phone system.  

3. The Inflexibility of On-Premise Work

Landline phones can potentially hinder business continuity. 

VoIP phones solve this problem for businesses across industries by allowing agents to work flexibly from any location. 

You don’t need to rely on office landline phones because VoIP phones can be accessed from anywhere in the world using any device. 

This is an ideal setup for remote and hybrid teams. On-premise agents can switch to remote work and vice versa as long as they have the VoIP software installed. 

4. Redundant Manual Work

Automation in VoIP phones has huge potential for businesses across industries. 

Your agents devote most of their time to tedious chores like manual entry, dialing, voicemail dropping, etc.

Automation features in VoIP phones take up most of the manual tasks so agents can focus on serving their customers, closing more deals, etc., deriving many benefits over traditional business phone systems.

Besides, team collaboration in traditional communication setups can be an uphill task, especially for remote and hybrid teams. 

VoIP software ensures that your team members are on the same page. 

A single platform keeps track of all agent and team activities that you can access from anywhere. In this sense, a VoIP phone system is a much better option than landline phones for global teams. 

Recommended Read: 13 Benefits of VoIP for Small (And Large) Businesses

VoIP is evidently becoming the choice of communication technology for businesses from diverse industries. 

If you’re still split about whether VoIP is the ideal solution for your business communication needs, let’s get a look at how different industries are deploying it. 

How VoIP Helps in the Education Sector

One of the main examples of VoIP technology can be drawn from the way the education sector uses it. 

With the growing demand for online and distance learning courses, legacy telephones fail to meet customer needs.

This is why the education sector has been seeing rapid cloud technology adoption, and that extends to the business phone as well. 

There’s a clear shift from analog to VoIP in this sector owing to its ease of use and seamless communication. 

Benefits of VoIP Phones in the Education Sector

What makes VoIP stand out for businesses in the education sector is the ease of access to support for customers.

Upgrading your legacy phone solution is the wise thing to do if you don’t want to turn inbound customers and queries away. 

Before you invest in VoIP for your education business, let’s take you through the five benefits that explain why it is the best option. 

1. Extend Reliable, Always-On Support

Your office or desk landlines are prone to unforeseen disruptions and circumstances. You can’t afford to be inaccessible to your customers.  

Cloud-based VoIP prevents potential business disruptions. It allows you to offer round-the-clock support to customers with reps working remotely in shifts. 

2. Flexible Infra for Effortless Communication

VoIP phones facilitate communication among students, faculties, and parents. This works well for e-learning and distance-learning platforms. 

For instance, students can talk to relevant stakeholders on call by simply hitting the ‘click-to-call’ button on their phone or desktop. 

3. Support Mobility and Remote Work

Cloud communications have dissolved all geographical boundaries. 

Now, mentors and learners can make full-fledged use of VoIP phone system features like local and international calling and call conferencing to hold discussions, Q&A sessions, and a lot more.

Education contact center agents can answer customer queries from anywhere. An efficient VoIP phone service for ed-tech businesses allows seamless communication across time zones.

4. Boost Productivity and Efficiency

Call routing in legacy phone systems makes it difficult to manage a huge influx of queries. 

VoIP phones come equipped with an automatic call distribution feature that allows you to diffuse the incoming tide of calls and connect the client with the best available agents. 

The IVR directs learners to the specific departments of choice as per their press inputs. 

5. Reduced Communication Costs

The greatest advantage of using VoIP is that it cuts down your charges for making local and international calls. 

You’ll need a multi-line phone system for your e-learning business. The setup and usage cost of a multi-line VoIP phone will be much lower than that of a conventional landline phone system. 

Moreover, VoIP phone costs are inclusive of all the advanced features your e-learning business needs. With legacy phones, you’d need to pay additional charges for such features. 

Important VoIP Phone Features for Businesses in the Education Industry

1. IVR

An IVR is a virtual receptionist. It comprises a welcome message with a set of instructions. Customers willing to escalate their issues to a live agent can immediately select the option rather than being directed to a random department. 

The good part is that you can tailor your IVR to funnel callers to distinct, specialized teams with the specific skills to handle unique customer issues related to classes and training. 

2. Bulk SMS/MMS

One of the most overlooked VoIP uses for the education sector is bulk SMS and MMS, which traditional phone systems don’t offer.

SMS has a staggering open rate. SMS campaigns can help reach out to 3X more potential students and learners than before.

The bulk SMS feature also boosts your conversions. Information like pricing updates and promotional offers or informing students about a change in schedules or exam details can be sent out to customers personalized.

3. SMS Bots

You can answer generic queries from students instantly using SMS Bots. These provide answers without the need to call and save manual typing of text replies. 

SMS bots allow agents to solve frequent queries about the timings of online classes, fees for online workshops, registration for online tests, details of online practicals, and so on. 

Even when agents aren’t available, SMS bots answer any questions regarding registrations, sessions, courses, and admissions. Likewise, they may deliver details regarding offers and promotions.

4. Call Monitoring

Accountability and performance can be key concerns for educational contact center agents, especially when they’re operating remotely. 

With VoIP phone systems, training and monitoring of dispersed teams and agents become way easier.

5. Online Fax 

Now you can securely send scanned or digitally created documents with the online fax feature of VoIP phone systems. 

A major benefit of the online fax feature is that it allows you to send paperless documents to multiple recipients in a timely and cost-effective manner. 

How VoIP Helps in the Hospitality Sector

One of the most prominent VoIP phone uses turns out to be in the hospitality industry.

Customer communications are an integral part of the overall hospitality experience. VoIP phones have an important role to play in turning guests into repeat customers. 

Let’s dig into the benefits and features of VoIP phones for the hospitality industry to get a clearer picture. 

Benefits of VoIP in the Hospitality Sector 

Every step of the hotel customer experience boils down to the quality of your phone communication systems.

With VoIP phones, you get access to all the benefits and features you need to deliver a satisfactory customer experience.

But first, let’s uncover the advantages of using a VoIP phone system. 

1. Improved Front Desk Experience 

The front desk is flooded with reservation queries, guest service inquiries, and vendor calls. Relying on the plain old telephone can be particularly frustrating. 

While it serves the basic requirements of making and receiving calls, it lacks the advanced features needed for a smoother customer experience. 

VoIP phone systems make up for the bottlenecks in the legacy phone system. A sophisticated IVR menu and call routing system create a streamlined experience for your staff and customers alike. 

No call goes unanswered, and every conversation happens seamlessly. 

2. Lower Phone System Costs

The amount of hardware and equipment that goes into setting up a business phone for your hotel properties is a lot. The overall cost of an analog phone setup can be very high, especially when you have to install phones at multiple properties.  

A VoIP phone system that works with an internet connection removes the costs and hassles of all the hardware installation. You only need an internet connection and a desktop, laptop, or mobile phone to access the VoIP phone software. 

3. Personalized Customer Experience

Personalized customer service is important for standing out from your competitors. Unlike traditional phone systems, you can integrate your hotel database with your VoIP phone. 

This allows you to access all guest information from a single interface and create personalized communication at every touchpoint. 

4. Scalability and Flexibility

One of the top voice over internet protocol examples is the flexibility with which you can scale up or scale down on your phone setup.

You can add more VoIP software users within or across properties easily, a functionality that legacy phones fail to offer. 

Legacy phones take a decent amount of time to set up, which can potentially cause disruptions in your hotel communication system. 

Important VoIP Phone Features for Businesses in the Hospitality Industry

1. Multi-level IVR 

Inbound callers can self-navigate to the relevant department or person they want to connect to with a multi-level IVR menu. Hotel admins can program IVR call flows to enable self-booking, escalation to live agents, and avail of other services. 

2. Seamless Integrations with Hotel CRMs and Helpdesks 

Hotel staff can use VoIP phone integrations to get their workflows in order. Manual entry and constant swapping between CRM and phone systems can slow down the work pace to a great extent. 

Syncing VoIP software with other hotel applications, including CRMs, and helpdesk tools, removes redundant tasks from staff workflows. 

3. Automatic Call Distribution (ACD)

ACD, or intelligent call routing, helps create customized call flows for inbound callers. 

Lead guests to the relevant agent or department immediately, without multiple hand-offs or the need to dial multiple extensions. This helps serve guests’ purposes without any hassles. 

4. Sales Dialer 

Sales teams can deploy the sales dialer feature for speed and scale in their outbound calling campaigns. 

Automated dialing in sales dialers cuts out most of the manual work and allows sales reps to focus on lead generation. VoIP phones with sales dialers boost team productivity by 2-3 times. 

5. Performance Analytics and Insights 

Your hotel business growth is largely subject to your staff performance. Old legacy phones lack the functionalities to track this performance, particularly in terms of qualitative insights. 

VoIP phones offer advanced analytics and real-time call monitoring features to facilitate enhanced performance. Additionally, stakeholders can tap into qualitative insights with conversation intelligence and learn more about customer sentiment and expectations. 

How VoIP Helps in the E-Commerce Sector

The e-commerce industry is perhaps one of the most suitable VoIP software examples you can look for.

The digitally-oriented industry clearly benefits from a business phone system that is based on the cloud. So, let’s jump straight into the upsides of the VoIP phone for the e-commerce industry. 

Benefits of VoIP in the E-Commerce Sector

VoIP phones, apart from being the ideal choice for e-commerce platforms, are easier to install as well as adapt to.

Especially for international e-commerce businesses, VoIP software comes with features and scaling functionalities that a landline phone cannot make up for. 

1. Local and International Business Presence 

Build a solid local and global presence for your e-commerce business using local and international numbers with relevant area codes.

Local business phone numbers attach a level of authenticity and thereby make your business more accessible. 

2. Remote Work and Flexibility 

E-commerce companies can work with global talent in remote locations, thanks to VoIP phone technology.

A reliable internet connection and a laptop, desktop, or any mobile device are all you need to make and receive calls with VoIP phone systems. The VoIP data usage is also very low.

3. 24-Hour Customer Service 

Queries from online shoppers can come at any point in the day, and more so when your target market is largely global.

Round-the-clock support availability is only possible with a VoIP phone system that is not bound by any hardware or on-premise equipment. 

4. Cheaper Alternative 

For each VoIP phone user in your team, you’ll need to shell out a lot less than you would for a landline phone.

The cloud-based phone solution works on an internet connection and a device on which it must be operated. This cuts out business phone costs by a significant margin. 

Important VoIP Phone Features for Businesses in the E-Commerce Industry

1. Auto Attendant and Multi-Level IVR

Auto-attendant and multi-level IVR menus are essential in dealing with queries from online shoppers. 

The auto-attendant greets and guides customers even when agents aren’t available. The customers can then make their way to the desired department by following the instructions on the IVR menu.

2. Website Click-to-Call Button 

IVR phone systems also enable click-to-call buttons on websites.

E-commerce businesses can tap into website leads by adding this button. This will allow customers to immediately connect with your agents if and when they have queries. 

3. Call Recording and Conversation Intelligence 

VoIP software lets you record all your phone calls for training and assessment purposes. 

Additionally, advanced conversation intelligence technology gives a deep and distinct look at what’s working and what’s not.

These insights can be even more helpful than customer surveys in planning out campaigns and broader strategies. 

4. Call Forwarding 

With call forwarding, you can redirect calls to not just another phone but any internet-enabled device. So, irrespective of location, agents can easily transfer live calls to other agents. 

How VoIP Helps in the Real Estate Sector

Real estate sales take time to materialize. Given the high-stake deals involved in the sector, potential leads may come in with a lot of queries and questions. 

This is why the real estate industry relies heavily on voice communication for its operations. 

VoIP phone systems improve the quality of your real estate communications manifold and put you at an advantage over your competitors. You will find many great voice over IP examples in this industry.

Benefits of VoIP in the Real Estate Sector

VoIP phone systems offer a range of benefits for lead generation and enhanced client relationships. Realtors can get an edge over their peers with the following benefits.

1. Productive Cold Calling Campaigns  

Cold calling is central to real estate sales. Manually dialing a series of contacts one by one can slow down the lead generation and, subsequently, the revenue generation processes. 

VoIP phone systems, firstly, remove dependence on desk phones and allow agents to carry out cold calling campaigns from anywhere with a simple internet connection. 

Secondly, VoIP phone features like the sales dialer add a layer of efficiency to cold calling efforts and allow agents to reach more leads. 

2. Leverage SMS Channels 

Your VoIP software is not restricted to calling features; it also gives access to SMS, which has a higher open rate than emails. 

With VoIP phone systems, you can send mass texts to leads as part of your drip and marketing campaigns.

3. Low Cost and Maintenance 

VoIP phones, as you know by now, are software solutions and thereby cut out the costs of setup as well as maintenance. This factor alone makes them an ideal proposition over legacy phones. 

4. Local Business Presence  

No matter where your business or real estate contact center may be located, you can establish a local business presence by opting for local phone numbers with relevant area codes. 

With VoIP phones, the added advantage is the availability of not just local numbers but also toll-free numbers at lower prices than PBX phones

Important VoIP Phone Features for Businesses in the Real Estate Industry

1. Sales Dialer 

Real estate cold calling campaigns work best with sales dialers that automate dialing. Instead of punching numbers on a handset, real estate sales agents need to simply click a button to kick start cold calling campaigns. 

The sales dialer places calls one by one to a list of contacts. In the process, agents get more time to sell than to dial or do other manual tasks. 

2. Voicemail Drops

For real estate sales agents who are always running short of time, recording voicemails in the midst of cold calls can be counterproductive and consume more time than necessary. 

The voicemail drop feature automatically sends pre-recorded sales voice messages upon encountering an answering machine. 

3. Bulk SMS 

Another major perk of the VoIP phone system for realtors is access to the business texting features, particularly bulk SMS. 

As we discussed earlier, SMS has a very high open rate and is ideal for real estate sales and marketing awareness campaigns. 

The best part is you can customize campaigns and send texts to thousands of leads with a click of a button. The low cost-high ROI factor of bulk SMS makes it a great channel for real estate lead generation. 

4. Conversation Intelligence and Call Center Analytics

Additionally, sophisticated intelligence features in VoIP phone systems help breed a stronger sales force. 

Conversation intelligence serves as a collective brain for your sales team by offering sentiment analysis, real-time transcriptions, and call prompts. 

A single call center analytics dashboard further allows you to deep-dive into agent performance. 

How VoIP Helps in the Finance Sector

VoIP is used for communication in the finance sector as well. 

For investment firms, wealth management organizations, and accounting organizations, VoIP software helps facilitate client conversations in a flexible and reliable manner. 

Unsurprisingly, you’ll discover many great voice over internet protocol examples and use cases within this sector as well.

Benefits of VoIP in the Finance Sector 

Financial services, like other industries, implement VoIP phones for more fluid and powerful communication systems. 

The move past traditional phone systems is due to impractical installation headaches, poor call quality, and bare minimum features. On the contrary, VoIP phones offer a huge set of features for businesses in this industry.

1. Improved Customer Service 

VoIP arms your support reps with the necessary tools to deliver a superior experience. 

Prolonged call waiting times and poorly managed call flows in wire-based telephone systems cannot compete with VoIP software. It closes the gaps in customer service with increased first-call resolutions and shorter call waiting. 

Further, there’s enormous scope for customer service personalization at every touchpoint with VoIP phone features. 

2. Enhanced Business Continuity

VoIP reduces potential disruptions from unprecedented situations like power cuts or even pandemics and keeps your communication system intact. 

Since a cloud-based VoIP phone is not wire-bound, it allows teams the flexibility to switch to work from anywhere and ensures that customers always receive a response.  

3. Unified Customer Communications

With VoIP, you can manage all client conversations from a single unified interface. All inbound and outbound calls, text messages, and interactions take place from one platform. 

At the same time, every interaction is recorded and tracked on the very same platform. 

Additionally, business tool integrations with the phone system ensure that agents don’t need to exit the software to perform other tasks. 

Important VoIP Phone Features for Businesses in the Finance Industry

1. Smart Call Routing and IVR

The financial services sector, particularly banks, receives thousands of calls per day.  

IVR, powered by an auto-attendant solution, is the perfect virtual assistant that can welcome customers and replace human agents during out-of-office hours. 

With smart call routing, agents receive only those queries that demand their specific expertise. Meanwhile, customers go back more satisfied when their calls are directed to the correct department.

2. Automated Integrations

VoIP phones can sync with multiple CRMs and database software.

The financial and banking sectors have to deal with heaps of data. Manual data entry and management can eat up a big chunk of agents’ work shifts. 

With VoIP phone integrations, agents can skip tedious tasks and get on with the real work. Since all the data, interactions, and details are stored in a single platform, agents can create personalized interactions at every touchpoint. 

3. Call Recording and Analytics 

Agent performance plays an important role in creating worthwhile experiences. VoIP phone systems provide in-depth analytics to track every interaction and move. 

Banks and financial service companies can further improve experiences by tapping into call recordings.

JustCall – The Most Reliable VoIP Solution for Businesses

Now that you’ve glanced through the different examples of VoIP across industries, it’s time to consider VoIP phone options. In a crowded VoIP phone market, it can be difficult to decipher what’s the best fit for your business. 

JustCall is a ‘one-size-fits-all solution’ for sales and support teams across industries. With no hardware headaches and minimal IT support needs, you can easily incorporate JustCall into your tech stack. Your business phone line can be up and running in a matter of minutes.

JustCall is packed with a suite of advanced features for carrying out and managing business communications. Some of the top features include: 

Custom Phone Numbers

Connect with customers around the world with custom phone numbers. Give your business a local presence by opting for business phone numbers with local area codes. 

You can also opt for toll-free numbers to make your business phone number more accessible to your customers.  

Sales Dialer 

JustCall offers single-line and multi-line dialers for sales teams. The best part about the sales dialer is that it automatically dials numbers from a list of contacts and drops voicemails wherever it comes across an answering machine. 

No matter which industry, the sales dialer is a big asset in your sales armor. 

Automatic Call Distribution System 

A well-planned call management system can be a game-changer in your customer experience model. 

With the automatic call distribution system that JustCall offers, handling inbound calls becomes easier. It solves any potential roadblocks in inbound call management by allowing you to create customized call flows.  

Multi-Level IVR

Add an interactive menu for inbound callers that they can self-navigate. With JustCall, you can create a multi-level menu that leads customers to the desired department with a simple click of a button. 

Custom Greetings 

JustCall allows you to set customized greetings for your inbound calls. A welcome greeting for callers can give a good start to your overall customer experience. 

You can also create professional greetings for different situations, including voicemail greetings, out-of-office announcements, and so on. 

SMS Features 

Not only does JustCall offer calling features, but it also allows you to capitalize on the power of SMS. 

You can avail of business texting features, including bulk SMSSMS botsSMS workflows, and SMS automation, and support your lead generation efforts. 

Automated Integrations 

With 100+ business tool integrations, JustCall streamlines all your contact center activities from a single interface. 

No need to switch between applications for tedious tasks like logging calls and SMS, making calls, or sending texts. 

JustCall’s cloud-based VoIP phone system effortlessly syncs with CRMs, Helpdesk, or other business tools of your choice. 

Call Center Analytics Dashboard 

Conduct performance audits for your teams with the help of in-depth call center analytics

JustCall’s call center analytics dashboard allows you to view the team’s call and SMS metrics from a single dashboard. 

Managers can access the call monitoring feature to join live calls and further whisper or barge into calls in case of escalation. 

JustCall IQ 

conversation intelligence platform, JustCall IQ works as a collective brain for your team. It offers a fail-safe way to coach your teams on the job rather than put them through outdated sales training modules. 

Real-time transcriptions and AI-based call scores let agents course-correct during the call. Meanwhile, managers get escalation alerts as and when these occur.

Lastly, Agent Assist helps them handle objections better by suggesting situational prompts. 

Recommended Read: 19 Important VoIP Features (Every Modern Business Needs)

All in all, JustCall is the complete contact center solution for big and small businesses alike. It comes with a complete suite of VoIP phone features that fit the needs of modern businesses across industries. 

Bolster Your Business Communication with VoIP

VoIP phones are the answer to all your business phone woes. Modern businesses cannot afford to rely on obsolete landline phones that slow down operations and minimize team productivity.

All the VoIP examples mentioned above have shown how upgrading to a cloud-based VoIP phone solution can give an effective overhaul to your business communications.

It adds more scalability, flexibility, and reliability to your contact center operations and boosts productivity. In fact, VoIP phone feature sets can be customized to address business use cases across industries. 

Tap into a robust tech stack rolled into a single VoIP phone system with JustCall. Book a free demo, and let us give you a complete tour of our VoIP phone system.

With a foundational role at Saas Labs, Anand has been a key player in establishing the Product Management function and spearheading the launch of our Conversation Intelligence solution. His expertise in AI innovation guides both the strategic direction of the products and a team committed to excellence.

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