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The One With The Mad Max World of Travel Today

CCNG

Recently, I had the opportunity to sit down with Mindy Lentz, Director of Customer Care at Hilton, to discuss the crazy world of travel today. In this episode, Mindy shared stories of the travel chaos.but more importantly, how it affects the Hilton agents. These agents don't just handle calls.they're out there as travelers as well.

CCNG 195
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Three Customer Service Lessons from a World Traveler?

ShepHyken

I’m always looking for good customer service stories that teach or remind us about creating an amazing customer experience. I experienced something worth sharing recently, and we can take at least three lessons from it. I booked an international trip for a speaking engagement.

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The Modern Traveler Takes Off: 4 Examples of Travel Companies Taking Steps to Enhance the Travel CX

Netomi

Due to a last-minute cancellation, a traveler from Vancouver, BC was forced to book a flight that cost four times the amount of her original ticket ($960 CAD instead of the original $250 CAD). Such stories are all too common today, as staffing shortages, coupled with soaring demand for travel, have taken their toll on the industry.

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Spotlight on Video in the Contact Center – Air Travel

Upstream Works

We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post Spotlight on Video in the Contact Center – Air Travel appeared first on Upstream Works.

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The Most Common Travel Agent Customer Issues

Working Solutions

The holiday travel season always brings a whole set of headaches for weary and frustrated travelers. That’s where a dedicated travel agent comes in handy. Travel spending […].

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Journey to Excellence: Elevating Online Travel Customer Experience

Helpware

Changes in human psychology, specifically communication through messengers and online platforms, including the transition to complete digitization in various fields have significantly transformed the online travel customer experience (CX).

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3 Reasons Travel Contact Centers Should Adopt Video CX

Upstream Works

We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post 3 Reasons Travel Contact Centers Should Adopt Video CX appeared first on Upstream Works. Upstream Works is excited to introduce you to our newest product offering – Upstream Works for Amazon Connect.