Sales Dialer

How to increase sales calls per agent using JustCall Super Dialer

Manual labor is notorious for eating up a lot of time, effort, and other resources. As an additional pain point, it also serves as reasons for a lot of time wastage and resource depletion. Visualize this scenario in the sales world, and imagine the manual work involved.

A sales agent looks up contact information manually through an abundance of hardcopies or in extensive spreadsheets. The sales agent then looks over other notes and previous information associated with the lead or customer. Next, the sales agent manually dials the number on the landline phone and then proceeds to make his pitch.

Further, during the call, the sales agent takes notes side by side. This demands multi-tasking – talking to the lead or customer, trying to sell them the product and taking notes continuously. After the call ends, the salesperson proceeds to add notes and call to action to the result of the call.

Now step back and understand the amount of manual work that goes into this entire process. And then think about how this process has to be repeated a large number of times all throughout the day.

Wouldn’t it be marvelous if there was something that could cut down manual work and speed up the sales process? This is exactly what an Auto Dialer helps you do.

What is an Auto Dialer?

First things first, what is an Auto Dialer? An Auto Dialer is a software feature that helps you dial phone numbers at a single click on your laptop or a single tap on your phone. 

You can add as many numbers as you want. Each number can be used by a separate salesperson on your team. These numbers are not simply easy to get and use but also come in various categories for you to choose from – local, international, toll-free and mobile.

Moreover, the power of an Auto Dialer is not limited to being able to make calls via an Internet-enabled device. It is much more than that. It is powerful than never before. Let us understand further what an Auto Dialer can do and why do you need to get it for your sales team today.

Shoot your operational efficiency exponentially upwards

With an Auto Dialer, you simply have to look for a contact’s name in your contact list. A simple input in the search field does this job for you. Plus, a single click on an icon can make your call to this concerned number for you. It also enables you to drop messages or voicemails and request information from prospects or customers. 

This way, a salesperson can easily avoid disconnected phone lines and missed voicemails. Owing to the high quality of voice over the Internet, call drop rates are significantly lower. Moreover, since calls are made automatically, the sales agent does not have to excessively wait for the call to be made and then connect.

An interesting fact: A whopping 46% of sales inquiries across dozens of industries and millions of calls can be classified as Missed Opportunities.

Sales agents are better engaged and efficient using an Auto Dialer

With an Auto Dialer enabling you to automate calling, the idle time spent by an agent waiting for calls to be made and connected is cut way down. The time spent idle is now spent in taking care of more calls. Thus the salesperson is able to make more calls in the day.

The salesperson takes more calls and thus the agent talk time increases. It is not just the number of calls that go up but also the quality of them. All previous information and notes regarding a particular customer or lead are logged into the system logically and in one place. This makes accessing this information quicker and more efficient. In turn, this makes the sales agents more efficient. They do not spend time looking for data, it is right there in front of them.

 As a result of this, per agent outbound sales calls shoot up. Who does not want a salesperson who can not just make more calls in a day but also do so efficiently with the least amount of resource depletion?

Personalized and meaningful call conversations

Sales agents tend to spend a lot of time playing catch up with their customers. A significant portion of the call is spent making introductions, fetching for use cases for the customer by making inquiries with them, etc. In an Auto Dialer, all information regarding the customer or lead is logged and available in a single user interface. It takes seconds for the sales agent to catch up on all the information before the call. 

Customers or leads would not have to wait too long for you to come to the important part of the call. They also would not have to wait long to get in touch with you in case they call. Quick and queued calls with all information at quick grasp help you stay up-to-date with the customer profile that too in a matter of seconds.

This makes the calls personalized and meaningful. Thus making your customers or prospective customers that they are valued by your company and are well taken care of. Moreover, it helps your company reduce costs by utilizing agents more efficiently.

Throw manual note-taking out of the window – Record your calls

An Auto Dialer enables you to record your sales calls in compliance with all security and privacy policies. This way, a sales agent would not have to worry about missing out on even a shred of information about the call. 

It cuts down on manual note-taking and on the efforts required in multi-tasking (taking continuous notes while trying to sell the product). Moreover, these recordings can then be accessed from the customer profile to refer to later.

This also is a major help in the case of legal issues or discrepancies. It is not very uncommon in business for customers to come back later saying they did not get what was promised. In such scenarios, you can refer back to these recordings and use them as proof as to what was promised to be delivered. Not just customer discrepancies, these end to end recordings can be used as proof in case of any legal issues too.

Real-time monitoring and reporting

Quite possibly a very attractive feature of these Auto Dialers is the real-time analytics that they provide. It measures performance and brings you insights in the form of easy to interpret and look at pie charts and bar and line graphs.

The cost of preparation of these reports and insights are usually the brainpower and time of a business analyst. This cost becomes negligible zero since it is already made for you automatically. 

You would not even have to hold dedicated meetings to understand where the team is lagging behind or how could your team do better. These real-time analytics will tell you all about how many calls were made, missed, dropped, etc. It will also tell you the average time a sales agent spends on a sales call. Since every segment of a salesperson is monitored hand in hand, tracking performance becomes way easier. 

Help your sales team make more outbound calls. Schedule a demo with JustCall today and get an Auto Dialer for your team.

With a foundational role at Saas Labs, Anand has been a key player in establishing the Product Management function and spearheading the launch of our Conversation Intelligence solution. His expertise in AI innovation guides both the strategic direction of the products and a team committed to excellence.

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