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Guest Blog: Lead with Communication to Reduce these 5 Revenue Leaks

ShepHyken

As CEOs and companies prepare to tackle some of the top concerns for this year, only the most successful will prioritize communication as part of their plans. These five common revenue leaks, many of which are related to those top concerns, are directly impacted by enterprise-wide communication practices.

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Flying High and Well-Grounded: How Virgin and Southwest Practice Airline Employee Ambassadorship

Beyond Philosophy

In the same post, Colin acknowledged the value of employee ambassadorship and the direct connection between employee experience and customer experience. Since the company’s founding almost 50 years ago, part of its corporate mantra and mindset is that the enterprise is in the customer service business – they just happen to fly airplanes.

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Generative AI and multi-modal agents in AWS: The key to unlocking new value in financial markets

AWS Machine Learning

They are able to connect insights across these diverse data types to gain a more comprehensive understanding and generate appropriate responses. It can retrieve information from Amazon Kendra, Amazon’s enterprise search service. One of the ways to handle multi-modal data that is gaining popularity is the use of multi-modal agents.

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10 Key CX Predictions for Success in 2018

Avaya

40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93% say they’ll be focusing on improving customer experience in 2018. Connecting your digital experience is here and now. Think smaller in 2018…specifically, mobile apps. New CX Predictions. Consider the Apple Watch.

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Considering the Cloud? The Forrester Wave Did the Homework

NICE inContact

If you’re looking for help in deciphering the strengths and weaknesses of the industry’s most notable cloud contact center providers, you’ll want to put The Forrester Wave : Cloud Contact Centers, Q3 2018 at the top of your reading list. Plan for 2019 trends. A leg up on RFP/RFI activities. The post Considering the Cloud?

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What to expect in 2020: call center and beyond

Liveops

Look for these top themes in the workforce this year. . In 2018, 36% of the workforce engaged in remote jobs, compared to just 15.8% Many enterprises are seeing the benefits of integrating an alternative workforce into their business plans. A leading trend among millennials is sustainability in the workplace.

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40+ Live Chat Statistics for 2020

ProProfs Blog

They’ll even read white papers and live chat statistics to understand the current trends of the customer support industry. Trends in live chat implementation suggest that customers love it when they get real-time assistance. In 2018, the customer satisfaction rate with live chat usage stood at 83.1 Source: Inc ) Tweet this.