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JustCall Gets the ‘Best Business Phone Service 2021’ Award

We are thrilled to receive the ‘Best Business Phone Service 2021’ award from Digital.com. Coming from a platform that awards business tools on the basis of real reviews, this comes as a great source of validation for our team at JustCall.

About Digital.com’s ‘Best Business Phone Service’ Award

Digital.com is an online platform that publishes trusted, real reviews about business tools. This online platform helps businesses explore and discover tools for growth. Digital.com conducts over 40 hours of research on more than 50 business phone service companies. Based on reviews of these business phone services, it has awarded JustCall as the best business phone service for 2021.

Digital.com takes the following factors into consideration for deciding the Best Business Phone Service in 2021: 

Multiple Business Phone Service Types

Digital.com assessed different business phone systems on the basis of the availability of multiple options. It looked for business phone systems that offer compatibility with several types of VoIP technology, including integrated access, SIP trunks, hosted IP PBX, and managed IP PBX.

Basic Phone Features

The platform also compared different phone system features that the business phone service providers offer. The business phone system is the main source of all business communication. Digital.com further vetted various players in the business phone service industry according to the presence of important features. These included call recording, interactive voice response, call routing and screening options.

Scalability Options

The ability to scale was another important criterion that Digital.com used in selecting the best business phone service. Business phone service providers should ideally offer features such as contact management, business texting, voicemail transcription, and so on.

Top JustCall Features at Large

JustCall is a cloud-based business phone provider. It comes with a range of features that make it a reliable phone system for business. Here are some of the top features of JustCall at large:

Auto Dialer, Predictive Dialer, and Progressive Dialer

JustCall comes with the auto dialer software which takes over the dialing process and removes the need for manual dialing. There are other, more sophisticated dialer solutions like predictive dialer and progressive dialer.

SMS Messaging

SMS is an indispensable part of business communication today. JustCall comes with SMS messaging features such as SMS automation and bulk SMS to build a comprehensive, multi-channel software for small businesses and big enterprises alike.

Multiple Integrations 

Automated integrations are a vital element of  the business phone system. JustCall provides multiple automated integrations with CRM and helpdesk software including Salesforce, Freshdesk, Zapier, Zendesk, and Active Campaign. This feature turns out to be a big time saver for teams of all sizes and helps build efficient workflows.

Complete Call Analytics Dashboard

JustCall comes equipped with an exhaustive analytics dashboard. This is where a user can track live call activity. Besides that, JustCall users get access to all the call analytics, service level analytics, number analytics, team analytics, voicemail analytics, and busy hours, here.

Call Routing

With the call routing feature by JustCall, you can manage incoming calls in an effective, streamlined manner. This feature enables agents to connect customers to the right agent and helps improve the overall customer experience.

Interactive Voice Response (IVR)

JustCall also offers interactive voice menus with the IVR feature. Thanks to the IVR menu, you don’t need to hire a receptionist. The IVR acts as a virtual attendant for your business.

About JustCall

JustCall is a cloud phone system for call centers, sales, and support teams. It has been coveted by various platforms for being a holistic business phone service. JustCall has received the G2 ‘Best Performer’ title for Spring 2020 as well as the ‘Best Call Tracking Software‘ by Digital.com.

With JustCall, businesses can purchase local and toll-free numbers in 70+ countries for daily calling and texting operations. JustCall can be installed on Mac and Windows systems, as well as on Android and iPhones.

Want to learn more about the cloud phone system by JustCall? Get in touch with our experts for a demo call.

Gaurav is the founder and CEO of JustCall. He is passionate about making life easier for the sales and support community through SaaS software. A big believer in the Lean Startup methodology, he loves helping SMBs find frugal ways to grow their business. He frequently writes about the intersection of SaaS, Sales enablement and Customer Experience.

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