Are you using an Interactive Voice Response (IVR) system to serve your customers? Convenience may give way to fraud if companies aren’t careful. 60% of fraud starts in the contact center, usually in the IVR. Watch our 20 second public service announcement on an often overlooked “leaky” customer touchpoint.
Written by: Pindrop
Contact Center Fraud & Authentication Expert
Recent Posts
- Pindrop’s ICASSP 2024 paper shows how room acoustics can enhance liveness detection
- Pindrop® Pulse, First to Accurately Detect Deepfakes from OpenAI’s Voice Engine
- 4 Top Cybersecurity Trends Discovered From Our Recent CFX Event
- Pindrop Named A Winner in the FTC Voice Cloning Challenge
- Pindrop® Pulse Excels in an Independent NPR Audio Deepfake Experiment