Call More and Convert Better With Our Auto Dialer

An auto dialer is software that makes calls one-by-one at a pace dictated by a salesperson. The calls are made via VoIP, or Voice over Internet Protocol (a.k.a internet data).

The idea is to automate the dialing process and eliminate dialing errors while also giving reps a chance to view contact information and personalize conversations.

How teams run calling campaigns with JustCall’s Auto Dialer

Let’s understand the calling workflow with an auto dialer using an example of how it works on JustCall.

• Your agent creates a new campaign on their JustCall dashboard and uploads contacts from your CRM.
• The auto dialer dials numbers one by one, assigning a call to your rep as soon as it’s picked up.
• While on call, the agent can refer to an on-screen script and take notes.
• Once the call ends, the agent can rate the call, add more notes, and take a break.
• The agent then resumes the campaign, and the auto dialer dials the next number.
• If a number isn’t reachable, the auto dialer skips it and moves on to the next one.
• If a call goes to an answering machine or a busy tone, the auto dialer can drop a pre-recorded voicemail for that contact.

The best auto dialer for your business depends on your feature requirements and budget.

Feature requirements

• Standard dialer features: This is a common and basic requirement from any auto dialer. You want to be able to automate the dialing process, run campaigns, integrate the software with your CRM, upload contact lists, manage leads and calls, track calling analytics, and record calls.
• Advanced dialer features: This is where requirements can differ. Some of the most advanced auto dialer software can come with a ton of sales enablement, workflow automation, caller ID management, deeper analytics, conversation intelligence, and many other features.

Sales tech budget

An auto dialer can cost you anywhere between $20 a month to $150+ a month per user. Typically, significantly lower-priced dialers will give you no more than basic features.

The moment you talk about advanced features, you’re looking at a relatively higher price point.

To know if this price is worth paying, make a list of all your current operational and calling bottlenecks, map them with features that can help you smoothen things out, and bring in software that matches your requirements and budget.

An auto dialer is built for focused calling and personalized conversation, while a predictive dialer is built for maximum efficiency in high-volume calling campaigns.

How an auto dialer works

You upload contacts to a campaign, and the dialer makes calls one-at-a-time from the list. The salesperson can choose which contact to call or skip. In advanced versions of an auto dialer, relevant contact information is also displayed next to each number. This data is pulled from the CRM.

How a predictive dialer works

You upload contacts to a campaign, and the dialer calls multiple numbers from the contact list together. Then, based on mathematical algorithms and AI prediction models, the dialer precisely predicts when an agent will wrap-up a call, and initiates the next set of calls. There’s no manual input required.

Learn more about the JustCall Predictive Dialer.

The JustCall Auto Dialer comes as part of all our plans, starting with the ‘Essentials’ plan priced at $19 per month per user, billed annually. Learn more about JustCall pricing and plans.

No, auto dialers are not illegal. However, restrictions on their usage vary across geographies.

E.g. TCPA laws in the US have strict guidelines around how automated dialing systems must be used, while India has similar but more relaxed regulations. In the EU, all dialer software must adhere to GDPR privacy regulations.

JustCall is TCPA, GDPR, and HIPAA compliant and is completely legal to use. Learn more about our security and compliance standards.

An auto dialer is a powerful asset not just for productivity, but also for revenue growth.

• Reduced idle time:

  Your agents don’t waste any time on busy tones or answering machines, and only spend time talking to leads and customers.

• Improved productivity:

  Automatic dialing, easy segmenting, and effective filtering means your agents are more productive and bring in more revenue in a day.

• Error-free calling:

  Your agents don’t accidentally dial the wrong number or spend time on invalid contact details.

• Actionable data:

  JustCall’s call recording and monitoring capabilities give you deep insights into campaign and agent performance, helping you optimize and course-correct easily.

• Greater revenue:

  More meaningful calls and better conversations equals greater revenue per rep.

Auto dialers do have two valid but easily resolvable challenges.

With high-speed internet access becoming more affordable across devices, and stronger power systems across cities, these issues are rare and can be easily mitigated.

• An auto dialer won’t work without a stable internet connection.

  If your internet speed is slow or the majority of the bandwidth is being accessed by other systems, you’ll see more dropped calls and audio quality issues.

  There’s an easy fix: ensure that you have a high-speed internet plan from a reputed internet service provider, prioritize bandwidth for the auto dialer when your team is running campaigns, and use an ethernet connection for faster and more stable internet speed.

• An auto dialer won’t work if there’s a power outage,

  since your internet router won’t work.

  The fix is straightforward here as well: if your area is prone to power outages, invest in a backup electricity system for your workspace. Your sales reps can also keep the dialer app downloaded on their phones and continue making calls via cellular internet.

Since an auto dialer works on sequential calling, it may not be the right fit for volume calling or if you’re targeting time-sensitive leads. If you have these goals, consider these auto dialer alternatives.

• Predictive dialer:

  Dials multiple numbers together, skips machine-answered calls with answering machine detection technology, and automatically routes live calls to available agents. Then, the dialer computes when the next agent will be available to receive a call, and keeps the next number dialed.

• Parallel dialer:

  Dials multiple numbers at once and assigns calls to available agents. But it doesn’t predict agent availability for the next call like a predictive dialer does.

• Multi-line dialer:

  Dials many numbers together, depending on the number of associated calling lines. Here, you can choose software based on the number of calling lines you need, but more calling lines will cost you extra.

• Dynamic dialer:

  Adds new CRM leads to dialer campaigns automatically, sequences these new leads right on top of the calling list, and then is used as a typical auto or predictive dialer solution.

Note: Power, progressive, and preview dialers are versions of an auto dialer and not alternatives to it. E.g. a preview dialer is an auto dialer that lets you view contact info before calling but can’t dial many numbers simultaneously or intelligently route calls that are picked up to multiple agents.