Lumoa

FEBRUARY 17, 2019

Check the latest easy quick-win loyalty-boosting customer experience strategies to power up your CX in 2019!

Customer Experience 116

Customer Experience 116

Concentrix

FEBRUARY 17, 2019

The post Concentrix Gamification and Training Strategy Recognized at Global Training & Development Leadership Awards appeared first on Concentrix.

Gamification 78

Gamification 78

TRUSTID

FEBRUARY 17, 2019

Ideally, contact center agents are trained to resolve customer issues over the telephone channel, not double as the first line of defense. As the recent article, “Call Center Fraud Threats,” observes, it can be a difficult balance helping customers while also trying to protect them. As a result, telephone reps who are too accommodating may actually be increasing an organization’s risk of fraud and other social engineering scams.

Call Center 71

Call Center Engineering Contact Center Education 71

Salmat

FEBRUARY 17, 2019

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