Training Call Center Agents For The Unknown | Holiday Prep Series
Calltools
JULY 10, 2019
The busy holiday season seems far off, but now is the right time to start thinking about how your call center agents will handle crazy call volumes. A lot of call centers hire more employees and seasonal workers to make the holiday buying season tolerable. Even veteran employees can become flustered when heavy call volume forces them to take more orders than usual.
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