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17 Must-Read Books for Support Managers

Nicereply

Every customer support manager has a busy life. And what better way to expand your knowledge than picking up a book? Books are a fantastic resource to develop a brand new skill or to complement and improve an existing skill—like leading a team or hiring effectively. Priorities are constantly competing. You need proven work.

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50+ Customer Experience Statistics for 2020

ProProfs Blog

Did you know that 67% of people worldwide believe that customer service as a whole is improving? One of the top reasons why customers have higher expectations from their preferred brands to offer the best service experience! Prompts them to share their awesome experience with your brand on public platforms.

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Tunisia Call Centers: Are They Right for Your Organization?

Global Response

But call centers? Its numerous call centers already serve businesses across the Middle East, Europe and the US. Besides that, the strong focus on technology and innovation lend Tunisia’s call centers a strong infrastructure and innovative culture to develop better customer experience strategies. So how do you know?

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A Look Back: 2020 in Review

Creative Virtual

Around this time every December, I put cursor to page and fingers to keyboard to take a look back over the last 12 months and reflect on some of the highlights of the year for Creative Virtual. This is the seventh time I’ve done this annual year in review blog post, but never have I had to review a year that was like 2020.

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How Augmented Reality Remote Assistance will Revolutionise your Business

ViiBE Blog

Customer service, field service, and human resource organisations have begun introducing augmented reality (AR) technology with remarkable results. Customer satisfaction First contact resolution rates Service efficiency . Where Remote Assistance AR Builds Value. billion in 2019 and is projected to reach USD 72.7

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Survey Analysis: What Makes The Best Support Teams Tick?

aircall

For Aircall’s recent survey of 475 customer support leaders , it comes down to self-reflection. Overall, how would you rate the performance of your customer support team?”. Significant room for improvement. We’ll focus on a few areas that suggest why The Best are able to provide superior customer support. Is it a fact?

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100+ Customer Service Statistics & Facts of 2019

ProProfs Blog

Do you know how to keep your customers satisfied? Customer service is a high-stakes game. Every company is competing for the same customers, and customer satisfaction is one of the main differentiators between success and failure. For this reason, customer experience has become the key to business success.