The e-commerce sector has made a drastic effect on the lifestyle of people. With everything just a click away, eCommerce stores have revolutionized the way people browse or shop products and services. The shopping experience for people has never been so easy. Furthermore, this industry is now leveraging technologies like Machine Learning, Augmented Reality and IoT to elevate the perks of shopping from the comfort of our homes. Consumers today expect better service from e-tailers.  They look for the products that are relevant to them with appropriate discounts and a seamless experience across their devices.

However, the need to constantly upgrade the experiences leaves no extra space and time for eCommerce platforms to implement more innovative in-house operations. Since eCommerce stores juggle between too many processes with limited resources at hand, outsourcing opens the door to convenient customer support in terms of inappropriate content online, product returns and so on.

Let’s take a look at some of the eCommerce challenges that need to be addressed for better functioning:

Website Navigation

Customers cannot buy products until they can find them on your website. This made them prone to abandon the website when they face difficulties in doing so.

Data Security

In today’s digital world, with the increased utilization of devices, security concerns are also growing.  Any web or mobile application that fails to provide security to customers cannot make it in the market.

Checkouts

An underperforming checkout process usually asks customers to register, takes plenty of time to load, and sometimes includes extended shipping charges. Addressing this challenge appropriately through optimized designs of the website could certainly assist eCommerce companies to boost sales.

Cross-selling and up-selling challenges

Sometimes, the consumer is not willing to spend on additional items. E-commerce companies require efficient customer support outsourcing to persuade online shoppers.

The eCommerce world is a cutthroat landscape that requires you to be on your toes every time and outsourcing has been an obvious practice to get it done. Most of the companies have achieved it by offshoring practices. Outsourcing to India has played a major role in assisting companies to stand tall in Fortune 500. Take a short tour of how commencing outsourcing to India can be your ultimate decision in the journey of customer service outsourcing.

Cost Reduction

The labour cost or operational expenditure is relatively less in India than in other countries. This can be the reason why most of the businesses and international companies prefer initiating outsource to India. It offers not only the least value of your overall expenditure but covers infrastructure and maintenance costs by a considerable margin.

Skilled Workforce

Customer support outsourcing to India facilitates access to skilled resources having plenty of dedication and experience. With the highest number of technical and skilled personnel in sectors such as IT, BPO and Finance, India has an edge over other countries in the global labour market. The availability of a skilled workforce with reasonable pricing is the icing on the cake for the agencies based across the US, Australia and many more.

Round the clock Support

Having an online business means you have to be available for your customers 24/7 for providing them with a better experience. Suppose a customer wants to purchase something in the middle of the night or during the wee hours, but suddenly face difficulty while doing so. From whom they would expect an answer to their query? Of course, that one is you! But this is only possible if you have your customer support team available at all times and definitely won’t create panic in regards to losing your existing or potential customers.

Seamless Communication

The working professionals or agents in India are skilled and great communicators. They don’t find difficulty in presenting themselves and listening to the customers thoroughly. With dedicated long hours of training, they learn every technical part of their operational activities.

Digitization

Digital transformation is the new face for standing tall in this era. Moreover, automation is backing many business infrastructures. By combining business process management with digital transformation tools, efforts to enhance productivity and reduce human labour can be successful. A lot of Indian outsourcing providers are willing to turn their way towards achieving operational goals digitally. Thus, adapting the pathway of outsourcing to India can eventually give a great push to the eCommerce industry leaders.

Summing up

Outsourcing tends to get us tangled in mounting volumes of work including cultural and language barriers with the pressure of low costs. The need to get more innovative and embracing new technologies can keep testing your business limits. The Indian companies enabling outsourcing services can provide immense opportunities to play actively in the eCommerce market. Irrespective of the size of the business, your decision of choosing to outsource to India can be a sure-shot solution to curb the business challenges.