Have you ever heard about Customer Support Outsourcing? At first, the concept sounds the opposite of what superb customer service in reality is. But, after taking a glance at your business, you’ll find that Customer Support Outsourcing is just what you need to do to offer the top-notch level of support. Call Center Outsourcing is a terrific way to raise customer retention rates while also getting new prospects. However, you may have fears and misinterpretations in your mind regarding Call Center Outsourcing.

The common fears about Call Center Outsourcing range from worrying about data security to handling the process effectively. You may also get around some questions like Will my business lose control of the CX? How can my business outsource complex call processes? However, splitting fact from fiction helps draw a clearer image of what to expect while partnering with a high-end call center. If you are still doubtful about the notion of outsourcing, let us help you disprove some of your fears as well as misconceptions.

Agents Are Always Abroad

When people think of Call Center Outsourcing, they usually consider an agent sitting miles away in another continent, handling phone calls. Sometimes users face language barriers in these cases, making it nearly impossible to deliver the help they need.

At Octopus Tech, all of our agents are Indians but very fluent in English to handle clients across foreign countries. In fact, when a user calls your customer support number, they won’t even know that they are interacting with an outsourced agent. Our agents fit in flawlessly with the support staff at your firm.

Agents Won’t Get Your Business

Another aspect business holders worry about is that outsourced agents won’t rightly get the ins and outs of their business. Companies fear that because of this, agents won’t be able to offer top-notch support to customers who call the support helpline.

However, outsourced agents at Octopus Tech are given proper training about your business when you hire us. We put in all our efforts and meet the clients as many times as needed to get deep insights into your business so that we can handle every situation. Thus, we are willing and have the ability to learn everything about your business to offer excellent support services.

Customers Won’t Get The Best Service With Call Center Outsourcing

The big lore about outsourcing is that your customers won’t get a top level of support. However, it’s absolutely incorrect! Your customers can get better help through outsourcing. By Call Center Outsourcing, users will face shorter wait times and will always be attended by a real person instead of a bot. Research shows that customers aren’t willing to wait for more than a minute to get service over a phone call. Thus, having less or no wait time is crucial. Users who receive instant help are more likely to land up on your site and shop more from you.

At Octopus Tech Solutions, we leverage 24/7 support to your customers. So, the calls will always be attended, even on Sundays as well as on national holidays. We not only offer call center support, but also offer agents to provide support through live chat, email, and social media as users expect omnichannel support nowadays.

Call Center Outsourcing Is Too Expensive

Customer Support Outsourcing helps to save your time as well as efforts, allowing you to focus more on the core business tasks. Not only just time, but outsourcing also saves your money as well as resources. Just think how much money you would have to spend to nurture an in-house customer support team. However, by outsourcing, you can save your expenses on hiring support staff. Call Center Outsourcing can leverage you an entire staff of highly expert agents ready to assist customers 24/7.

We, at Octopus Tech, provide top-notch call center services at affordable pricing. We offer omnichannel support through the latest technology as well as resources. Today, users expect to be able to interact with firms in multiple ways involving email, live chat, and social media. Also, we strive to meet all your needs while cutting your costs.

The Bottom Line

Over the years, Octopus Tech Solutions has answered countless queries from business leaders about outsourcing. However, misinterpretations, as well as fears related to Customer Support Outsourcing, usually obstruct organizations from getting the perks of a partnership with the right call center partner. We offer companies with a team of skilled call center agents to answer phone calls. Our agents are armed to handle diverse issues with full efficiency.