Beyond Philosophy

JUNE 1, 2023

They were asking for the account number right off the bat. The senior managers thought customers would be ready to present their account numbers upon getting through the call center queue. The quicker the call center employee had the account number, the faster they could resolve the issue and have their employee process another call.

Accountability 195

Accountability Call Center Education Consulting 195

AWS Machine Learning

FEBRUARY 13, 2024

SageMaker Feature Store now makes it effortless to share, discover, and access feature groups across AWS accounts. With this launch, account owners can grant access to select feature groups by other accounts using AWS Resource Access Manager (AWS RAM).

Accountability 109

Accountability Government Engineering Scripts 109

Kapta Customer Success

MARCH 26, 2024

Client relationship management is an essential skill for account managers. Deepen client connections by setting mutually beneficial expectations.

Accountability 59

Accountability Management CRM 59

Customer Service Life

OCTOBER 13, 2020

Properly authenticating the account. Leaving complete account notes for the next person who interacts with the customer. Starting a blog about customer service became instant accountability for me. Quality as accountability. So as I was recently evaluating my team, I was reminded of the importance of being accountable.

Accountability 182

Accountability Customer Service Coaching Contact Center 182

Toister Performance Solutions

NOVEMBER 17, 2022

Accountability is difficult. For a few managers, accountability discussions feel like the first step towards inevitably losing an employee. A LinkedIn post asked managers to share what they find most difficult about holding customer service employees accountable. What is employee accountability? It's hard.

Accountability 100

Accountability Customer Service Coaching Best practices 100

Kapta Customer Success

OCTOBER 4, 2021

Splitting your organization's accounts into general accounts, key accounts, and strategic accounts sets the foundation for your teams' entire strategy.

Accountability 104

Accountability Management 104

Kapta Customer Success

DECEMBER 18, 2023

The upcoming year will be challenging for account managers and customers alike. Consequently, account managers are caught in something we refer to as “the big squeeze,” experiencing both internal and external pressures.

Accountability 59

Accountability Management Marketing 59

Kapta Customer Success

JANUARY 15, 2024

If your business is making this shift, you’re likely interested in identifying the best tech to support your key account management team. 67% of businesses are prioritizing customer retention over new customer acquisition.

Accountability 59

Accountability Management Customer retention Technology 59

JivoChat

MARCH 19, 2023

Do you know how to deactivate your Facebook account? Once you deactivate your Facebook account, your profile won’t be shown to other people, not even to your friends. That isn’t different when it comes to how to deactivate your Facebook account.

Accountability 75

Accountability Personalization Management Marketing 75

Kapta Customer Success

DECEMBER 4, 2023

Key account management requires a formal process and technology to support it. Learn what account management processes CRM doesn’t support and which software does.

CRM 59

CRM Accountability Management Technology 59

Kapta Customer Success

DECEMBER 12, 2022

We just announced the preliminary lineup of speakers for our premier conference for Account Management leaders and innovators. Are you going to KAMCon in 2023? Our KAMCon event takes place from April 12th to 13th in Boulder, CO and includes impactful learning experiences from today’s visionary thought leaders and executives.

Accountability 52

Accountability Management Coaching 52

JivoChat

SEPTEMBER 8, 2022

Do you want help on how to recover your Instagram account? Why Can’t You Access Your Instagram Account? The first step to learning how to recover an Instagram account, it’s identifying the reason why you can’t enter your account. How to Recover Instagram Account if You Forgot Your Password.

Accountability 75

Accountability 75

Kapta Customer Success

AUGUST 23, 2021

Key accounts are essential to your business. They are the 20% of your accounts generating up to 80% of your company’s revenue. So, it’s important to select them wisely and protect them from defecting to the competition who is always trying to win them over.

Accountability 90

Accountability Management 90

AWS Machine Learning

MARCH 13, 2024

With an increase in use cases and datasets using bucket policy statements, managing cross-account access per application is too complex and long for a bucket policy to accommodate. This post walks through the steps involved in configuring S3 Access Points to enable cross-account access from a SageMaker notebook instance.

Accountability 93

Accountability Engineering Enterprise Big data 93

Kapta Customer Success

OCTOBER 16, 2023

Do you have a roadmap for Key Account Management excellence? Without a roadmap, you risk getting lost or making a wrong turn. You can’t determine where you are starting, where you are going, and what to do next.

Accountability 59

Accountability Management 59

JivoChat

FEBRUARY 28, 2023

However, you are going to see that it’s very simple to deactivate your account or erase it permanently. How to Delete a Snapchat Account on A Computer or Android The process to delete a Snapchat account using a computer or Android device is the same. You just need to sign in to your Snapchat account again.

Accountability 75

Accountability Personalization 75

Kapta Customer Success

NOVEMBER 27, 2023

Hitting your business goals would be more difficult without key account managers. Here are their many contributions to your long-term business growth and success.

Accountability 59

Accountability Management 59

Kapta Customer Success

SEPTEMBER 27, 2021

Creating an ironclad plan for key account management that guides individual account growth and gives you organization-wide insight isn't easy. As you try to implement team-wide processes, individuals may have routines or procedures that are more geared toward B2C account management rather than B2B account management.

B2B 105

B2B Accountability B2C Management 105

CSM Magazine

JANUARY 22, 2024

Any accounting company that wants to grow must prioritize its approach to customer service. In this article, we’ll share ten tips for accounting companies to improve their customer service and keep their clients happy. Accounting companies should communicate clear time frames for responses.

Accountability 52

Accountability Customer Service Best practices Technology 52

Kapta Customer Success

DECEMBER 25, 2023

The key account management role is misunderstood. Nobody seems to know what we do every day. It’s common for people within an organization to think we are glorified support, some flavor of a sales team, or a marketing team. But nothing could be further from the truth!

Accountability 59

Accountability Sales Marketing Management 59

CSM Magazine

OCTOBER 10, 2023

Accounting vs bookkeeping – what’s the difference? While both are critical for business success, understanding how accounting and bookkeeping services differ is key. By the end, you’ll understand the vital contributions quality accounting and bookkeeping make to your company’s financial health.

Accountability 59

Accountability Finance Management Sales 59

JivoChat

JUNE 8, 2022

Having accounting skills is very important for entrepreneurs and managers from every industry sector. To help you with that, there are several online accounting courses from different levels. To help you with that, there are several online accounting courses from different levels. Accounting & Financial Statement Analysis.

Accountability 75

Accountability Finance Banking Best practices 75

CSM Magazine

NOVEMBER 29, 2023

However, by integrating generators with accounting software, businesses can simplify their payroll process, save time, and minimize the risk of discrepancies. Understanding Paystub Generators Before exploring the benefits of integrating generators with accounting software, it’s important to grasp what paystub generators are.

Accountability 52

Accountability Self service APIs Government 52

Select VoiceCom Blog

SEPTEMBER 17, 2023

Optimise financial management by outsourcing accounting and bookkeeping services. The post Outsourcing Accounting and Bookkeeping Services: A Handy Guide appeared first on Select VoiceCom. Discover the benefits, best practices, and more in this blog.

outsourcing 52

outsourcing Accountability Best practices Business Process Outsourcing 52

Kapta Customer Success

NOVEMBER 8, 2021

Growing a strong account management team requires more than just good salespeople. It also requires solid account management software to support your team.

Accountability 96

Accountability Management Technology 96

JivoChat

NOVEMBER 8, 2022

Do you know how to make a Twitter account private? When you make a Twitter account private, only those who follow that profile can see what the person posts. Having a private account, though, isn’t recommended for a brand profile, for instance, because you won’t be able to explore its marketing purposes.

Accountability 75

Accountability Personalization Marketing 75

Kapta Customer Success

JANUARY 24, 2024

This puts account management teams under duress. This leaves account managers overloaded with more to do than is effectively possible. Is your company doing more with less? They are tasked with protecting and growing your most valuable customers while their portfolios expand, and their teams shrink.

Accountability 45

Accountability CRM Management Upselling 45

CSM Magazine

OCTOBER 27, 2023

” — Marlene Blaszczyk.Todays’ world of finance and accountancy is changing more quickly than ever before. As firms compete to put the customer first, there have been all sorts of different tools created to help improve customer service , drive optimization for accounting processes and maximize overall customer value.

Finance 59

Finance Accountability Customer Service Engineering 59

Kapta Customer Success

JUNE 21, 2022

Strong sales and account management leaders can pave the way to innovative, customer-centric workflows and organizational changes.

Accountability 98

Accountability Management Customer centricity Metrics 98

Eptica

OCTOBER 15, 2021

Date: Friday, October 15, 2021 Author: Trevor Davies, Head of Products, Enghouse Interactive Migrating call accounting to the cloud? In this new blog post Trevor Davis outlines the key considerations when choosing a cloud-based call accounting solution and how to pick the perfect partner. Here’s what to consider.

Accountability 124

Accountability Best practices Engineering Customer Service 124